Senior Technical Writer

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. 
Learn more at www.beyondtrust.com. 

Job Summary

The BeyondTrust Technical Communications team is responsible for creating, editing, and maintaining product documentation and media for all BeyondTrust products. As a Senior Technical Writer on the BeyondTrust Technical Communications team, you will have the opportunity to work with a stellar team to create and maintain product documentation and web help in a cross-functional, distributed environment.  

Essential Duties and Responsibilities 

• Maintain a proficient level of knowledge of BeyondTrust products and assist others in enhancing their knowledge. 
• Review requirements and perform independent research to learn about new products, features, and functionality.  
• Interview and work with subject matter experts to write technically accurate and well-informed product documentation. 
• Create content on how to use new product and new functionality in technical documentation as well as continue to maintain existing product documentation. 
• Manage multiple documentation projects with varying schedules in a dynamic environment.  
• Communicate status updates to the manager, team, and other stakeholders. 
• Proofread and edit technical documentation based on the standards outlined in the BeyondTrust Technical Communications Style Guide.  
• Ensure technical documentation is completed and ready on schedule. 
• Perform other duties as directed by the Technical Communications Manager. 

Requirements

• Must have a Bachelor’s degree in either a Writing-related field or a Technology-related field.
• Must have at least three (3) years of technical writing experience in a software environment.
• Must possess competent understanding of writing standards, concepts, common practices, and authoring procedures.
• Must possess technical aptitude to learn complex technologies quickly.
• Experience documenting cloud and SaaS use cases is required.
• Familiar with cloud and identity security concepts.
• Familiar with cloud application architecture in AWS, Azure or GCP.
• Experience documenting UI experiences for multiple types of administrative and end-user personas.
• Experience using Madcap Flare or another authoring tool is required.
• Experience using photo capturing, editing, and video tools, such as SnagIt and Camtasia, is required.
• Basic knowledge of source control systems and functionality is required. Specifically, experience working with Git source control is a plus.

Additional Experience and Qualities:

• Experience with HTML, CSS, or JavaScript. 
• Experience in using single-source authoring principles. 
• Experience creating in-product and context sensitive help.
• Experience generating API documentation.
• Experience working with or on an Agile team. 
• Possess excellent written and verbal communication skills. 
• Show passion and excitement about writing and technology.
• Enjoy working on a team and collaborating with others.
• Have a desire to grow as a professional and help further the company.
• Inspire others to put forth their best effort.
• Be proactive and a self-starter.
• Must exhibit professional demeanor.

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.