Senior Technical Writer

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

· Responsible for leading efforts that ensure high-quality documentation that contributes to the overall success of Saviynt product offerings.

· Closely work with product teams and ensure delivery of product documentation for all Saviynt products and solutions.

· Understand the technical writing process and possess the technical expertise to explain complex technical concepts.

· Create and maintain online help, user guides, API documentation, and other types of documentation.

· Possess good communication, leadership, and project planning skills.

· Demonstrate an expert-level proficiency in using documentation tools and standards.

· Demonstrate a thorough understanding of current trends in technical communication.

· Responsible for scoping documentation assignments, define customer requirements for documentation projects, and create documentation plans and schedules.

· Deliver to documentation releases on time.

· Possess strong problem-solving and organizational and project leadership skills to effectively track and manage assignments, including the ability to estimate, prioritize, and organize tasks effectively.

· Have strong commitment to teamwork and willingness to accept responsibility and accountability.

· Identify customers’ needs and gaps in our content and recommend new topics/forms of content.

· Work with the technical support team on customer feedback and solutions to improve product documentation for a better customer experience.

· Ensure all-around consistency in technical clarity, accuracy, grammar, consistent terminology, and style in documentation.

· Mentor and coach technical writers.

Experience

Minimum 10-15 years of technical writing experience in a product company

Strong PC skills including working knowledge of Microsoft Office, MadCap Flare, other publishing software, and screen capture tools.

Experience working on Identity and Access Management (IAM) (desirable)

Experience working with agile software development methodologies

Demonstrated experience in copy-editing and proofreading

Skills

Strong oral and written communication skills

Able to effectively communicate with product team members

Quickly able to learn new technology and industry trends

Able to multitask and switch priorities while meeting deadlines

Detail oriented and well organized

Able to work independently with minimal supervision

Team player with excellent interpersonal collaboration skills

Self-motivated, directed, and passionate

Effective time and self-management skills

Able to contribute to hiring and mentoring technical writers

Education/ Training Preferred

Bachelor’s Degree in English, Communications, Journalism, Information Design, or a related field

Certification in Technical Writing, Information Design, or a related area

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.