Senior Technical Writer

The Position:

The Senior Technical Writer plays a crucial role in creating clear, concise, and user-focused documentation for complex technical products or services. This position involves collaborating with cross-functional teams, including; engineers, product managers, designers, and subject matter experts to gather information and transform it into comprehensive technical content. The Senior Technical Writer is responsible for ensuring that the documentation meets industry standards, is accurate, and effectively communicates technical concepts to the target audience.

Role & Responsibilities:

• Documentation Development: Create, edit, and maintain high-quality technical documentation, including user guides, API documentation, tutorials, and release notes.
• Content Planning: Collaborate with product managers, engineers, and other stakeholders to understand product features, functionality, and technical specifications. Plan and prioritize documentation projects accordingly.
• Content Creation: Transform complex technical information into clear and concise content suitable for the intended audience, ensuring accuracy, consistency, and adherence to style guidelines.
• User-Centered Approach: Advocate for user needs and ensure that the documentation is user-friendly, intuitive, and accessible. Conduct user research and incorporate feedback to improve documentation quality.
• Review and Editing: Review and edit technical content created by other writers, providing constructive feedback and suggestions to improve clarity, organization, and readability.
• Style and Standards: Establish and maintain documentation style guides, templates, and standards. Ensure consistency in terminology, formatting, and writing style across all documentation.
• Collaboration: Collaborate with cross-functional teams, including developers, engineers, UX designers, and product managers, to gather information and validate technical details.
• Documentation Tools: Utilize various documentation tools and technologies, such as authoring tools, content management systems, version control systems, and collaboration platforms, to create and manage documentation efficiently.
• Documentation Lifecycle: Manage documentation through its entire lifecycle, from initial draft to publication and updates. Ensure that documentation is up to date with product releases and changes.
• Continuous Improvement: Stay updated with industry trends, best practices, and emerging technologies in technical writing. Explore and implement innovative approaches to improve documentation processes and quality.

Qualifications: 

• Minimum 5 years of experience in technical writing, with a focus on B2B SaaS and APIs.
• Technical Background: Strong understanding of technical concepts and ability to quickly grasp complex technologies. 
• Writing Skills: Excellent writing, editing, and proofreading skills, with a keen eye for detail and grammar.
• Multimedia Skills: Creating tutorials, videos, and graphics for technical documentation.
• User Focus: Demonstrated ability to write user-centered documentation, ensuring clarity and simplicity.
• Collaboration: Proven experience collaborating with cross-functional teams and subject matter experts.
• Adaptability: Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
• Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Problem-Solving: Analytical mindset with the ability to troubleshoot and solve problems independently.

Technology & Systems:

• Experience with Git, Markdown, Jira, Confluence, ReadMe is a plus