Senior Technical Writer

Snowflake is expanding rapidly, and we're seeking individuals who are eager to join our growing team. We value our culture, customers, and commitment to diversity and inclusion. We’re looking for candidates who are ready to contribute to our vision of reinventing data warehousing with our innovative, cost-effective cloud solutions. Join us to be part of the leading Data Cloud, enhancing our offerings from data pipelines to AI/ML capabilities. 

Snowflake technical writers work with a world-class team of engineers and architects to create product documentation for Snowflake's industry-leading Data Cloud. Working in a fast-paced and challenging environment, you experience the immediate and direct impact of your contributions as Snowflake delivers weekly releases to our rapidly growing base of global customers.

RESPONSIBILITIES:

• Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).
• Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
• Work with release engineers and dev ops to deliver weekly product updates and documentation.
• Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
• Engaging with Support on Knowledge Base articles and Community questions.
• Authoring and editing technical blog posts.
• Developing implementation guides, migration guides, best practices, and FAQs.

REQUIRED SKILLS/ EXPERIENCE:

• 10+ years creating technical product documentation from scratch, as well as from specs.
• Strong SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.
• Strong familiarity with  "Docs-as-Code" approach, specifically:
• Source code control using GIT for branching, content review and merging etc.
• Documentation languages such as RST, Markdown, etc.  Preferably RST.
• Exposure to using and documenting one or more of the following areas:
• User interfaces (UI) and command line interfaces (CLI) technologies.
• Data and application marketplaces, including producers/providers, consumers, and marketplace listings.
• E-commerce products.
• Familiarity with security, access control, identity management, and data privacy/governance (OAuth, RBAC, SCIM, encryption, etc)
• In-depth knowledge of the content development lifecycle, including:
• Identifying and understanding the information needs of the audience.
• Gathering information, interviewing SMEs, and conducting research.
• Authoring, publishing, and managing online/web content.

ADDITIONAL DESIRED QUALIFICATIONS:

• Familiarity with:
• Cloud computing platforms (AWS, Microsoft Azure, GCP, etc).
• Programming languages/APIs (Python, JavaScript, Java, Go, C#/.NET, etc).
• Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc).
• CI/CD methodologies and technologies (Jenkins, Lambda, etc).

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.