Senior Technical Writer

We are looking for a highly motivated, self-managed technical writer to join our NICE WFM (Workforce Management) team. NICE WFM is a forecasting, scheduling, and performance analysis tool that provides customers with a complete, system-wide view of their contact center.

In this role, you will be involved in the journey from end-to-end: starting with UX microcopy, through development, to documentation creation. You will develop expertise in product areas to enhance and improve both product documentation and customer experience.

If you have a passion for technical writing and are excited about working with a dynamic team on a cutting-edge software product, this is the job you’ve been looking for!

What you’ll be doing:

• Create and maintain high-quality technical documentation for NICE WFM, including deployment, integration, API, user guides, and other technical documents.
• Provide clear, concise, and user-friendly information that follows our style guide.
• Collaborate with multiple scrum teams in an Agile environment while adhering to delivery milestones.
• Meet scrum and product deadlines and update according to internal customer and end customer feedback.
• Collaborate with the product and development teams to understand and document new features and changes to the software. This involves working with SMEs, including PMs, developers, QA, Training, and Services team members.
• Create alternative ways to share information, such as tutorial videos.
• Work in a complex, dynamic, and global environment.

What you’ll need:

• Native English.
• BS / BA Degree required - Engineering, CS, or related field and 3+ years of technical writing experience in a software development environment.
• Technical writing background with an understanding of the software development lifecycle and deliverables.
• Experience with Agile methodologies.
• Strong technical background, familiarity with both Linux and Windows Operating Systems, and experience working with software development teams.
• Excellent written and oral communication skills, initiative, and interpersonal skills.
• Experience with industry-standard documentation tools such as MadCap Flare and MS Office.
• Ability to work independently and prioritize tasks to meet deadlines.

What would be very NICE to have:

• Experience with NICE WFM or similar workforce management software is a plus.
• Experience with Atlassian Jira and Confluence.

• Experience creating videos using TechSmith Camtasia.