Senior Technical Writer

About Digital.ai: 

2024 has seen a resurgence of enthusiasm about technology’s potential to catalyze progress in business and society, and the innovation imperative is stronger than ever. At Digital.ai, we are dedicated to helping Global 1000 enterprises and key public services achieve their digitisation ambitions and deliver innovation at scale. We help our customers unleash the power of enterprise-ready AI and boost their entire software delivery lifecycle through automation of software delivery workflows so DevOps and security teams can keep pace with the developer productivity that is key for innovation. Digital.ai’s vision is to unlock the endless digital possibilities that can be achieved by harmonizing the development of software through AI-powered software delivery. 

Digital.ai founding principals have always been to help enterprises scale software delivery, manage DevSecOps tooling complexity, and derive a better understanding of the value software delivers through the application of analytics, machine learning and artificial intelligence. Digital.ai’s platform unifies, secures, automates, and generates predictive insights and intelligence across the software lifecycle that allows teams to identify bottlenecks, analyse delivery trends, and uncover risks earlier in the software delivery process. We help leaders manage tradeoffs and decision making with intelligence powered by AI so they can guide their teams to focus on the right innovations and creativity required to improve the business. And as customers increase AI adoption, we also help them leverage AI responsibly and with governance to ensure software delivery teams and practices don’t hinder innovations from AI.    

Technical writer

This is perfect opportunity to enter the high tech industry. Technical writer background is not vital, but the candidate will need to demonstrate the ability to learn and document technical software solutions.

Key responsibilities

• Research, write, and handle documentation for our outstanding continuous testing, DevOps product: SeeTest.
• Understanding of key Testing principles & DevOps domains.
• You will work closely with Dev & QA, Product Managers, Product Marketing, Solutions Engineers, and Customer Success to document new features and improve existing content.
• Build tutorial-based presentations and videos.
• Suggest changes to UI labels that conform to the company style standards.
• Manage the Continuous Testing documentation platform (Confluence)
• Assists with the version released by publishing the documentation and integrate it with the Digital.ai global documentation platform 

Required skills

• Possess excellent writing skills and experience in writing for a global audience.
• Build and publish technical documentation results, How To's, Online Help.
• Possess ability to document APIs (REST API).
• Have a good understanding of programming languages (Java) and CI tools (e.g. Jenkins, TeamCity)
• Ability to work in a fast-paced, dynamic environment, by collaborating with fellow writers and other cross-team partners.
• Apply structured authoring principles to build task-based content.
• Track and balance multiple assignments in an Agile development environment.
• Track and resolve documentation bugs.
• Interact with various Product partners and successfully communicate the status of the assigned tasks.
• Handle project management tasks - content planning, reviews, demos, and handoffs.

Desired skills

• Experience as QA or technical related degree is helpful.
• A successful teammate who can handle tasks and assignments independently with little or no supervision.
• Proficiency in Confluence and Camtasia is an advantage.
• Knowledge of DITA, minimalist principles, and experience working in an agile development cycle.

Why is Digital.ai a great place to be?

Digital.ai offers great benefits including:

• A leading technology sales compensation plan, including significant incentives for over-achieving
• Paid Time Off (PTO) program plus recognized holidays   
• Unlimited access to continuous learning and professional development with TalentLMS 
• Flexible working arrangements in a remote setting
• Opportunity to work with a diverse, globally distributed team

Digital.ai is an equal-opportunity employer. We maintain compliance with laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation.  

For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach our directly to Digital.ai.