Senior Technical Writer (UX)

About Us

Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient. 

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene. 

Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.

We are looking for an outstanding Senior Technical Writer focusing on platform UX and content to develop compelling and engaging content for our Cyber Risk Management SaaS platform. You will work in a fast-paced, collaborative team with UX designers, Product Managers, and Subject Matter Experts. Your role will involve creating clear, concise, and engaging content to help users navigate complex workflows, simplify intricate concepts, explain risk model outcomes to cybersecurity practitioners, and provide educational content to improve usability for both risk managers and IT security practitioners.

This is a Hybrid position located in one of the following locations: Los Angeles, San Francisco, New York, Chicago, Baltimore, Cincinnati.

Responsibilities

• Develop and maintain clear, consistent, and user-centered writing style guides and standards.
• Collaborate closely with product managers, designers, engineers, and SMEs to understand user needs, product features, and target audience.
• Create compelling and informative content for various UI elements, including microcopy, tooltips, error messages, and in-app guidance.
• Conduct user research and usability testing to gather feedback and refine content.
• Ensure content aligns with overall product messaging and branding guidelines.
• Stay up-to-date with industry trends and best practices in UX writing.

Qualifications

• 5+ years of experience in technical writing B2B SaaS products.
• Experience with platform UX and content writing a must.
• Understanding cybersecurity, risk management, or related industries, preferred.
• Exceptional writing, editing, and communication skills with the ability to distill complex ideas into simple, easy-to-understand language.
• Experience writing supporting a multi-lingual platform, preferred.
• Proven ability to work cross-functionally with designers, product managers, engineers, and other stakeholders.
• Strong understanding of user-centered design principles and the role of content in creating a seamless user experience.
• Proficiency in content management systems, UX tools like Figma, and analytics tools for tracking content performance.
• Ability to thrive in a fast-paced, agile environment and manage multiple projects with tight deadlines.
• Self-starter with the ability to work proactively and take ownership.
• You have a proven ability to research and quickly understand unfamiliar technical concepts.

Depending on experience.

What Resilience Offers You

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

401k

Professional development & career advancements

Flexible paid time off

Employee referral bonus

Accommodations and Accessibility

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources team at [email protected].