The role involves designing and maintaining telephony solutions project planning and collaboration with product and engineering teams to enhance network systems.

Requisition Number: 2348384
Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.
Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity we use innovative approaches to solve some of health care's most complex challenges. To support this mission OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards
Positions in this function are involved in various aspects of design engineering and operations of the voice data networks and related equipment. Provide project planning implementation and support of new network or voice systems and direct technical analysis of hardware software or networks.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington D.C. area you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Design develop and maintain Amazon Connect and supporting AWS services
• Partner with product engineering security and operations leaders to align platform capabilities
• Develop and maintain application technology and data architecture
• Create and maintain documentation and diagrams using tools such as Draw.io
  PowerPoint Word Excel Confluence and Miro.
• Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java Azure services Docker Microservices/Spring Boot and relational/NoSQL databases (MySQL Elasticsearch PostGreSQL)
• Design and integrate REST APIs and manage API gateways
• Enable real time data streaming and integrations using Kafka
• Build and maintain observability solutions using Grafana
• Drive innovation through the design and implementation of GenAI and AI/ML capabilities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Undergraduate degree or equivalent experience
• 8+ years of experience in contact center technologies and telephony systems
• 4+ years of experience in Product Support Routing Desktop/CTI WFM/WFO and SBC/Telephony
• 2+ years of experience with Amazon Connect and integrating telephony solutions
• 1+ year of experience in AI and GenAI technologies applied within contact center environments
• Experience with CI/CD IaC (CloudFormation CDK or Terraform)
• Proven solid programming skills in Python Node.js or Java
• United States citizenship is required for this position
• Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Preferred Qualifications:

• Bachelor's degree in Information Technology Computer Science or related field
• Certifications such as AWS Certified Solutions Architect - Professional
• 3+ years of experience with vendors such Amazon and Microsoft
• 2+ years of experience with industry standards and best practices in contact center technologies
• 2+ years of experience with agile methodologies and DevOps practices

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91700 to $163700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.