Senior Telephony Engineer

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR

The global telecom team is looking for someone who is able to adapt to change reducing technical debt and assets while balancing availability to intake new technologies and project ownership. We are looking for someone who is able to implement our leaderships vision and mission leading by example and ensuring our business partners needs are being met on a regular basis.

We are looking for someone who not only has an engineering background from a design and implementation standpoint but also one who has experience with daily operational support which may include evening and weekend after hours support for coverage and business continuity.

WHAT YOU WILL WORK ON

You will be balancing both operational support ie: break fix as well as project work ranging from auditing inventory and PBX phone utilization reducing the footprint of our legacy systems such as Nortel and Avaya. In parallel, you should have familiarity with newer phone platforms such as Cisco, Vonage, and assist/own POC's.

In this capacity you will not only assist with transitioning from older systems by redeploying new builds and designs but also learning new technologies such as UCAAS telephony omnichannel cloud solutions working and evaluating new providers and translating them to business terminology enabling the business to advance.

Additional duties and responsibilities will also include but not be limited to:

- Ensure all systems incorporate mechanisms and procedures to minimize downtime and losses, and optimize coverage in the event of disaster or emergencies with normal operations.

- Perform enhancements and upgrades and apply patches as necessary to maintain the most efficient and effective technical environment possible within their area.

- Review business requirements with users on a periodic basis in order to clarify issues and obtain user acceptance. Prepare and document detailed specifications.

- Develop alternatives and recommendations for proposed solutions for company business problems which are simple to moderately complex.

- Work concurrently on multiple projects. Maintain flexibility to perform multiple tasks effectively for all areas of specialization on a dynamic basis.

- Audit own performance and recommend own objectives and standards of performance.

- Maintain knowledge of and stay in sync with the IT department's standards, policies, and practices concerning quality assurance, data security, and disaster recovery.

- Participate in an on-call rotation and provide out-of-hours support as needed.

- Perform system maintenance on supported platforms. (i.e., backups, firmware upgrades, monitor alarms.

- Monitor system capacities and provide capacity planning recommendations.

WHO YOU WILL WORK WITH

As a Voice Engineer you will be partnering with peer Voice and Network Engineers who interface with all faucets of the business who rely on our telephony systems globally to include but not limited to:

HR CONTACT CENTERS

WD&C Workplace design Centers

Security

Distribution and logistic Centers

Nike and Converse Retail stores

Front Desk receptionists

WHQ Campus

Enterprise Retail Service Desks

Executive Administrative staff

WHAT YOU BRING

- Bachelor's degree in Computer Science, Information Systems, or related field or equivalent combination of education and experience.

- We are looking for someone who is pro-active, a self-starter, independent, but collaborative, and communicative.

- Strong knowledge of general telecommunications topics including but not limited to POTS, T-carrier (T1/E1), ISDN-PRI, TDM, VoIP, structured cabling, etc.

- Transition and project management experience

- Knowledge of and system administration experience with Avaya communication platforms including Communication Manager 6.x and above (including LSPs and ESS), Modular Messaging, Session Manager, AES, CMS, Interaction Center, Avaya softphone clients such as OneX Communicator)

- Knowledge of current state omni-channel cloud based telephony solutions

- Knowledge of Cisco Call Manager 11.5. Unity, and UCCX both on-prem and off-prem

- Strong vendor management and relationship building

- Engaging & initiating new and existing Monthly and Quarterly business reviews with vendors and internal customers

#LI-CN1

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.