Senior Trainer

Company Description

World's No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual. 

Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Celebrating 15 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 16,000 employees, and 30 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.

At Evolution, everyone is a winner! Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.

Job Description

• Lead and develop current Trainers
• Work with Statistical data and provide different kind of reports
• Coordinate, develop and contribute to projects in Evolution Academy,
• Create trainers work schedule and monitor their job.
• Maintain high results by analyzing and resolving quality and service issues, identify trends and recommending system improvements.
• Drive team results to meet EA KPI targets
• To prepare and update the training material/sessions and take full responsibility.
• Inform the correct people, and the Head of Department, about any software or hardware issues.
• Ensure the correct skills of each game are taught to the trainees.
• Assist in the continuing development of the training and recruitment program.
• Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
• Report to your manager about sickness and/or changes in the schedule.
• Attend meetings, re-trainings and improve the quality of work whenever necessary.
• Take responsibility to finish duties in and outside of working hours.
• Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements.
• Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
• Follow any reasonable request made by the company that meets the needs of the business.

Qualifications

• Minimum of 6 months as a Trainer with Evolution
• Good leadership and collaboration skills
•  Analytical and result-oriented personality
• Good time management and organizational skills
• Experience in working with projects, process optimization
• Knowledge of computer programs such as Microsoft office
• Excellent communication and presentation skills
• Knowledge of all game types offered
• Ability to act as a role model in professional appearance in a business environment

Additional Information

About Us

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).

Evolution America was established in 2019 for more information on Evolution.com.

Benefits

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

• Competitive Salary
• Paid Time Off
• Paid Holidays
• Medical, Dental & Vision Insurance Plans
• Company Paid Life and AD&D Insurance
• Commuter Flexible Spending Account (FSA)
• Nationwide Employee Discount Program
• Full Training & Growth Opportunities
• Professional and personal development – for the right person there is opportunity for the role to grow in responsibility

#EVOMIL

All your information will be kept confidential according to EEO guidelines

Job Type: Full-time