Senior Training Lead

About Us

InDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led driven by AI and ML and places customer experience at the core.

We’re fully remote with a team of over 300 people living and working all around the world. Founded in Australia we’ve since expanded into the United States United Kingdom Canada and New Zealand. We’ve doubled our revenue year over year with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt better.

Overview:

We are seeking a highly experienced Senior Training Lead with 3-5+ years of experience to drive and elevate our training programs. This strategic role involves leading the development and execution of advanced training initiatives managing complex training logistics and mentoring a team of training professionals. The Senior Training Lead will ensure that training programs are comprehensive and effective covering various channels including voice.

Key Responsibilities:

• Training Delivery:

• Lead and oversee all aspects of training sessions workshops and seminars.

• Direct onboarding refresher training and specialized sessions based on feedback.

• Assess and enhance learner performance through detailed feedback.

• Create presentations for weekly huddles.

• Ensure training programs thoroughly cover different channels including voice.

• Training Development and Evaluation:

• Proactively identify knowledge gaps and develop strategic training programs.

• Collaborate with Subject Matter Experts and departments to design and implement learning solutions.

• Apply advanced instructional design theories and methods to create high-impact training materials.

• Evaluate and refine training effectiveness using various assessment methods.

• Track training rollouts conduct in-depth quality audits and implement improvements.

• Training Administration:

• Oversee training tickets ensuring timely and effective responses.

• Handle complex process-related inquiries and collaborate with departments to resolve issues.

• Respond to on-demand requests for training reports and documentation.

• Conduct trainer observation sessions and provide high-level feedback.

• Perform other duties as assigned.

Must Have:

• 3-5+ years of experience in training development and leadership particularly in customer service environments.

• Extensive experience in training across various channels including voice.

• Deep understanding of instructional design training management and program evaluation.

• Proven ability to lead and mentor a team of training professionals.

• Strong organizational strategic planning and leadership skills.

Our Benefits

Recognised by the AFR as Australia's Best Place to Work in 2022 the benefits of life at InDebted include:

Flexible working - We’re a global fully remote team passionate about making work work for you

Flexible paid leave - Our trust-based leave model enables you to choose when you take leave how much you take and what you take it for

Uprise - Our EAP Provider supports your physical social & psychological wellbeing

Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity

At InDebted we respect and celebrate the unique attributes characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of all candidates and recruitment agencies however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you