Senior Training Specialist, Hospitality Operations

[This role is fully remote, we only list a location because some job boards require it.]

The Role

Kasa is looking for a Senior Training Specialist to join our team. The Senior Training Specialist will be at the forefront of driving change within our Hospitality Operations teams by crafting and delivering transformative training programs. 

As our Senior Training Specialist, you'll be the architect of knowledge, creating engaging workshops, teach-ins, and job aids that not only captivate but also ensure long-lasting retention. Your canvas will be diverse, with a toolkit that includes Lessonly, Canva, Quizizz, Google Slides, Google Sites, Notion, SafetyCulture, and Adobe Premiere tools. In collaboration with our dynamic team leadership, you'll be responsible for orchestrating the rollout of these training initiatives to guarantee that our teams receive the essential knowledge they need in a timely and efficient manner.

If you have a knack for sculpting top-tier training experiences, Kasa Living is the place for you. Join us in redefining the future of hospitality, one training program at a time.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Day in the Life of a Kasa Senior Training Specialist

• Drive the creation and delivery of training efforts (with guidance from leadership) for Hospitality Operations teams: 
• Primary: change management (product/process/policy) 
• Secondary: onboarding new employees
• Tertiary: continuing education
• Own and create new workshops, teach-ins, and job aids, produced for excellent retention and a clear flow of communication
• Lead training efforts to deliver seamless experiences for the attendees in Hospitality Operations as well as newly joined Kasamig@s.
• In partnership with team leadership, track the coordination of new content for workshops & other training initiatives to ensure that all required training is being delivered on time and to the right teams.

Experience

• You have 2-3 years of direct training experience, supporting operational teams
• You have a minimum of 3 years of customer service experience, preferably in the hospitality sector
• You have the ability to multitask and successfully operate in a fast-paced team environment
• You can adapt well to change and successfully set and adjust priorities as needed
• You are able to clearly and concisely communicate both verbally and in writing. You are extremely comfortable on the phone, with email, and video calls
• You are responsive & detail obsessed - You take meticulous notes and follow-up after every meeting
• You have strong technology skills - Including use of Learning Management Software and other various online platforms (Canva, Quizizz, Google Slides, Google Sites, Notion, SafetyCulture, and Adobe Premiere tools, etc.)

Plus if…

• You have a background in adult education and/or instructional design
• You’ve helped build a training program
• You have project management experience

You will succeed at Kasa by:

• Earned the trust of Operations leaders to be a valued and reliable partner for Kasa's training efforts
• Established strong relationships with Operational Subject Matter Experts
• Provided replicable, scalable, and consistent training and coaching on operational processes to maximize adoption across teams.
• Become an invaluable resource to our team regarding training + operational processes
• Supported successful expansion efforts and critical cross-departmental Kasa projects through training partnership
• Become a master of Kasa's training and project management tools

Benefits

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• 📈 Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
• 🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
• 💰 Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position.
• 🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• 📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%.
• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!