Senior UI/UX Manager

WE ARE

We are Black Rifle Coffee Company, a veteran-founded company serving premium coffee to people who love America. We have a passion for coffee, the veteran community, dogs, the outdoors... in short, if it makes our country awesome, then we love it. Our customers always come first, because without them we would have nothing. They have our eternal gratitude for that. We sell awesome coffee and make goofy videos, but the beating heart of Black Rifle Coffee is really in giving back — it's about serving those who serve us. That means supporting the military, veteran, and first responder communities in the ways we know best. As far as the folks who work here, we value integrity, innovation, radical transparency, a crazy good work ethic, and a deep love for our country and each other.

THE ROLE

Black Rifle Coffee Company is looking for an experienced Senior UI/UX Manager to deliver workflows and experiences curated through meticulous user research (qualitative, quantitative, ethnographic). This leader's task is to help build trust and foster a collaborative environment across teams, lead with a vision, drive quality and manage task backlogs.

YOUR TASK

• Performance Delivery: Build and execute multi-year strategy in line with overarching digital platform agenda to support delivery of net revenue growth, margin, subscription and conversion rate optimization, and long-term value initiatives.




• Vision & Planning: Generate multi-year vision with ownership of the “product” growth strategy and execution by conducting self-managed UX research to discover and/or validate the impact of the features that enhance our customer experience.




• User Research and Analysis: Provide a superior user experience for the customer via: overseeing the user research process to gather insights into user behavior and preferences, analyzing data and feedback to inform design decisions and improvements, and leading the creation of user personas, user journeys, and wireframes to guide the design process.




• User Interface Design/Testing: In an effort to elevate the BRCC brand and provide a frictionless shopping experience: Develop and maintain design systems to ensure a cohesive and recognizable visual identity across products, oversee the creation of interactive prototypes for user testing and stakeholder feedback, conduct usability testing sessions and iterate designs based on user feedback, and establish UX related best-practices and processes.




• Cross Functional Leadership: Collaborate with product managers, developers, and other stakeholders to understand business goals and user needs. Work with cross functional partners acting as the voice of the customer and clearly communicating your design recommendations to critical stakeholders to help build user empathy throughout the organization, including close connection with engineers and software developers.




• Talent Development: Mentor, coach and develop talent on DTC team. Engage with Subscription, Mobile, Storefront, and other Product Managers to create a cohesive and enhanced experience. 




• Lead a High Performing Team: Create and implement new and/or innovative ways to craft useful experiences through diagrams, sketches, wireframes, prototypes, and visual designs that allow stakeholders to see the user journey through new product features & solutions.

YOUR EXPERIENCE

• 10+ years of experience UI/UX design with a strong portfolio of design projects including detailed descriptions, leading and managing design teams.
• Confidence to embrace uncertainty and challenge a team with new ideas in an ambiguous environment.
• Ability to influence and lead without direct authority.
• Build and maintain trusted relationships across the business, being a team player and actively engage stakeholders at all levels.
• Excellent communication, interpersonal skills, and ability to thrive in a fast-paced, collaborative environment.
• Influentially lead and guide small teams, process and technology in a manner that enriches the company’s culture and overall performance.
• Passionate about creating systems and keeping them well maintained.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, etc.
• Strong understanding and application of user-centered design principles and best practices.
• Strong knowledge of web technologies, platforms, and frameworks.
• Proactively lead user research activities and workshops and experience with Sketch, InVision, Figma,
• Knowledgeable of UX/UI standards, protocols, and methodologies for both responsive and mobile app designs to take incomplete requirements and producing consistent, usable wireframes and mockups.
• US Military or Veteran a plus

YOUR BENEFITS

*Please note that only Full Time, W2 Employees are eligible for Black Rifle Coffee Benefits

• Comprehensive medical, dental & vision package

• 401k with company match

• Company-paid life insurance + supplemental options

• Short and Long-Term disability options/coverage

• Extensive EAP program with legal coverage

• Pro-deal discounts with corporate partners in outdoor equipment, clothing, etc.

• American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served.

BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.