Senior User Experience Designer

Job Description
Product Designer for Lending Innovation, Card Installment team, working across projects on up-front research, insights, and strategy through to ideation, prototyping, and testing, and to the delivery of final designs.
Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. Product Designers are part of multi-disciplinary teams, including experience researchers and content designers, committed to designing the future of banking. The Lending Innovation team is dedicated to meeting the borrowing and financing needs of our customers through both card and non-card lending installment plan solutions.
Job Summary
Product Designers engage in the range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.
Product Designers are part of multi-disciplinary teams, including Experience Researchers and Content Designers. They are also expected to participate in cross-functional collaboration with Product Managers and Engineers.
We expect you to have strengths in the core interaction design parts of this process, and a desire to continually broaden and improve your skills.
Job Responsibilities

• Design and re-design product experiences across our Card Installment, Lending Innovation offerings
• In partnership with UX Researchers and Lead Designers, participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users
• Collaborate directly with engineering peers, advocating for the user's perspective when working cross-functionally
• Ideation and prototyping to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements
• Diagram the interactivity of the product, including user flows and wireframes
• Detailed design, built upon our Design System, that brings our solutions to life
• Present work and articulate design decisions to Product Team leadership

Required Qualifications, Capabilities and Skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Plans and structures their own work, executing quality work within expected time frames
• Demonstrated experience with user-centered design approaches
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and with software engineers
• Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design or Information Architecture; Development in adjacent skills such as User Research, UX Writing, and Prototyping
• Intermediate communication and presentation skills, including articulating the rationale behind design decisions within the team

Preferred Qualifications, Capabilities and Skills

• Developing understanding of Accessibility Guidelines and Inclusive Design practices
• Has shipped digital products or a launch-ready prototype
• Understanding of basic technical context of their designs
• Foundational understanding of business needs, and how design connects with it

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.