Senior User Experience Designer, Hybrid/Remote

Job Requisition ID #

22WD59377

Position Overview

Designers at Autodesk can think across the system, champion design ideas, collaborate with stakeholders, advocate for the customer, and deliver impactful data-driven designs. Our designers use creative and innovative solutions to deliver high-quality experiences our customers will love. The Digital Experience and Customer Empowerment (DXC) organization creates best-in-class self-service experiences for customers as they evaluate, try, and buy our products; manage their accounts, profiles, and relationships with Autodesk; begin to use products; and deepen their mastery of the products over time. DXC is also responsible for creating self-service tools to automate internal processes. The XD team within DXC includes interaction design, visual design, research, and content strategy. Reporting to the Senior Experience Design Manager for Discover-Consider-Buy, the Senior User Experience Designer will work as the lead designer for strategic initiatives which create cohesive and scalable customer experiences to serve all of Autodesk's product lines. You will partner with other designers on our team to establish and deliver on ambitious goals to bring measurable benefits to customers, as well as contributing to corporate and divisional priorities. This role requires a strategic mindset, critical thinking, and a thoughtful approach to organization, collaboration, and execution on behalf of the customer.

Prefer candidates in San Francisco, Portland or Boston for hybrid/remote, but open to considering US-based candidates in other regions seeking 100% remote.

For consideration, candidates must include both a resume + portfolio with password when applying.

Responsibilities

• Lead experience design initiatives and help set strategy by evaluating and identifying the intersection of business needs, customer needs, and technical opportunities
• Partner closely with product management, design program management and in exploring, planning, verifying, and building solutions
• Construct compelling artifacts (wireframes, conceptual diagrams, task flows, storyboards, presentations, etc.) that outline present conditions and proposed solutions to gain strategic alignment and encourage innovation within and across the organization
• Plan and conduct customer research activities throughout the project lifecycle, including collaborative sessions with customers and development partners to validate designs and make iterative improvements
• Participate in the continuous improvement of customer experience tools and processes, and scalable experience design standards
• Demonstrate thought leadership by engaging with designers throughout the company and beyond to share best practices and promote collaboration
• Plan and facilitate design-thinking exercises to break through organizational silos and collaboratively solve complex design challenges
• Partner with product managers, engineers, researchers and other designers to define great experiences from initial concept through successful implementation
• Visualize and prototype intended solutions at various levels of fidelity, from high-level wireframes or mock-ups to conceptual presentations to highly technical documents and diagrams
• Collaborate closely with one or more local or remote Agile Scrum teams, working iteratively to deliver customer value
• Use customer insights that come from analytics and customer interactions to help inform business and design decisions
• Facilitate and participate in customer interaction and research in many forms, from interviews to usability testing, to validate designs and make iterative improvements
• Contribute to efforts to create scalable experience design standards and improve design processes

Minimum Qualifications

• 4+ years of related professional user experience design and customer research experience
• 2+ years designing e-commerce or transactional experiences
• Demonstrated ability to work collaboratively with experience in leading cross-functional teams in problem definition and analysis, understanding customer workflows, creating prototypes and designs that solve customer problems
• Ability to visualize and prototype intended solutions at various levels of fidelity, from high-level wireframes or mock-ups to conceptual presentations to highly technical documents and diagrams
• Ability to present designs to a wide range of audiences, including software development, quality assurance, learning content development, marketing, sales, and executive level stakeholders
• Up-to-date expertise in human-centered design best practices
• Experience with designing and conducting customer research using various methods, including interviewing, contextual inquiry, usability testing, etc.
• Excellent visual and verbal communication skills with the ability to distill complex ideas, and large amounts of data and viewpoints, to their essence

Preferred Qualifications

• BA/BS or graduate degree in HCI, interaction design, new media design, or equivalent experience
• Experience with agile software design methods
• Expertise in designing and implementing multi-channel experiences
• Experience with user experience design for desktop software
• Knowledge of Autodesk products

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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