Senior User Experience Researcher

Senior User Experience Researcher 
At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge. 

OVERVIEW:

As a Senior User Experience Researcher at Skillsoft, you'll have the opportunity to lead research activities in support of developing innovative, user-friendly, best-in-class learning products. You will become a user-centric voice within our UX team's insights-driven culture and play a key role in leading and inspiring teams to create future iterations of or next-generation learning platform, Percipio. We are looking for an individual with excellent communication skills who is detail-oriented and diligent, can work independently, and has a track record of discovering insightful data to help solve real customer and business problems. 

This is a unique opportunity to join a well-established company that is transitioning to design thinking utilizing lean methodology and cloud-based products. We have an entrepreneurial spirit and offer a start-up mentality with the stability of a mature company.

OPPORTUNITY Highlights:

· Work with product managers, designers, engineers, and other researchers to prioritize research opportunities (both qualitative and quantitative) in a fast-paced, rapidly changing environment. Additionally, help teams apply a range of methods to analyze research data and synthesize findings, advising on choice and application of techniques and critiquing colleagues' findings to ensure best practice. 

· Plan user research for products with complex user needs and user journeys and advise colleagues on the choice and application of research methods to ensure best practice. 

· Collect and analyze user behavior by leading usability testing and customer discovery studies, surveys, field studies, experiments, etc. and align user research activities to inform decision-making and action. 

· Synthesize findings, recommendations, and create detailed reports based on user research. 

· Work with product teams to identify metrics for user experience and track the impact of product changes on these metrics.

· Understand and incorporate technical and business requirements into research. 

· Help drive change by evangelizing research findings to diverse audiences through written reports and oral presentations. This may include creating highlight videos/screenshots. 

· Use research findings to help Skillsoft better decisions about what to work on, how to prioritize features, and how to become a listening organization. 

· Help promote the user experience research practice within Skillsoft by mentoring and educating designers, product colleagues, and others. 

Skills & Qualifications:

· At least 5 years' experience conducting hands-on user research in a product environment.

· Understanding of and experience with a range of user-centered practices; ability to help inexperienced teams adopt user-centered practices and embed them into their agile workflow.

· Ability to help advocate for user research and engage colleagues and stakeholders new to user research. 

· Detail-oriented, with experience planning, executing, and analyzing qualitative research projects including recruitment, facilitation, synthesis and presentation. 

· Excellent communication, interpersonal, collaboration and negotiation skills; can communicate complex research concisely and effectively to product stakeholders. 

· Can work independently, prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects. 

· Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase. 

· Well-versed in survey software such as Qualtrics, SurveyMonkey or Typeform; experience with relevant project management tools such as JIRA, Confluence, Asana, etc. is a plus. 

· Familiarity with basic graphic and video editing tools preferred. 

· Interest in technology products and how they are designed, exploring new technology trends, and adopting new tools, software, and equipment. 

Education and Certifications  

· BA/BS degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other field emphasizing human behavior. 

OUR VALUES

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

· ONE TEAM

· OPEN AND RESPECTFUL

· CURIOUS

· READY

· TRUE

Any Skillsoft team member traveling to the United States for business will also need to be fully vaccinated against COVID-19.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft partners to thousands of leading global organizations, including many Fortune 500 companies. The company features award-winning systems that support learning, performance and success including Skillsoft learning content and the Percipio intelligent learning experience platform.Learn more at www.skillsoft.com

 Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.