Senior User Researcher

At Propel, our mission is to build modern, respectful, and effective financial tools for Americans with limited income. Over 5 million people use our app Providers, previously called Fresh EBT, to manage the benefits that keep their family well-fed and healthy, stay up to date on critical government programs, save money and earn income. Read more about the impact of the Providers app here, here, and here. Now we’re expanding further into the financial services space by building a new financial product that will offer the best banking option for low-income Americans.

We’re hiring a Senior Researcher to join our growing UX Research team. In this role, you'll scope, manage, and execute mixed methods user research with different levels of complexity and scope. You'll run comprehensive, well-scoped research rounds on a variety of themes. You’ll help maintain our inclusive research culture, welcoming non-researchers in scoping, interviewing, and synthesizing data with you. All in all, you’ll play a meaningful role in ensuring that we’re building features that address the needs of our constituents and users.

Propel is a for-profit software company that holds its social mission at its core. Our investors include Andreessen Horowitz, Nyca Partners, Kleiner Perkins, Flourish Ventures, Kevin Durant, Serena Williams, and Nas.

We are strongly committed to hiring a diverse and multicultural team. We encourage applications from traditionally underrepresented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program.

We offer:

• An immediate opportunity to make an impact 
• A get-stuff-done and fun and caring culture
• Meaningful work and a strong shared sense of mission
• A remote-first working environment with an HQ in Brooklyn and satellite offices in San Francisco, Los Angeles, and Salt Lake City.
• Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC based startups at our stage. Additionally, pay is not determined based on location. The salary range for this position is $145,000 - $165,000 depending on experience. Equity and excellent benefits come with this position as well!

Who you'll work with:

• Every department. User research is an embedded team within the Design function, but we're not siloed. Whether it’s surfacing research questions, note-taking on calls, or contributing to surveys, everyone at Propel is encouraged to engage with user research and the research team.

What you’ll do:

• Design, lead, and present user research rounds, which might include surveys, semi-structured interviews, usability testing, concept testing, longitudinal studies, and other methods that are appropriate for the given round.
• Develop frameworks, user journey maps, and other resources to communicate and integrate research findings into the team’s product design process.
• Collaborate with teammates across the organization to respond to research needs and identify new research opportunities.
• Mentor junior researchers.
• Represent user research across the company, identify knowledge gaps as well as new rounds that solve for user, product, and/or business needs.

What you have:

• 5+ years of user research experience working on a B2C and/or B2B product.
• A work portfolio that shows relevant work and a strong user research process. To be considered for this role, a portfolio is required with application submission. If your portfolio is password protected, please include the password.
• Experience using Google Suite, Figma, and collaboration and communication tools.
• Strong analytical capabilities, with intermediate or advanced skills working in excel, with product analytics software like Amplitude, or SQL.
• Outstanding storytelling skills and ability to translate insights into actionable ideas.
• A passion for inclusive and equitable UX research and design practices.
• Curiosity and humility -- you expect and want to learn from the people who use Providers.

Preferred qualifications:

• Spanish speaking - comfortable conducting research interview calls in Spanish.
• Experience conducting user research for a fintech product.