Job Description
Workrise is changing the way hard work gets done in energy. Each one of our teams exists to move us closer to our north star -- “to empower the people who power the world.” The Product and Design team at Workrise is building a platform of products and services to better serve the evolving needs of the people working in energy. Our growing platform enables our customers to do what they do best, with greater efficiency, less complexity and lower costs, while maintaining the highest safety and environmental standards.
Workrise is hiring a Senior User Researcher that will be responsible for helping define and drive the future of our products by leading and aligning user research activities across one or more teams. This position will take on complex projects, think strategically about research approaches, and influence the overall research strategy for Workrise.
Why join us? As part of the Product, Engineering, and Experience (PEX) team, you will focus on the lifecycle of workers, and customers. You’ll have the opportunity to work with a wide array of stakeholders across sales, marketing, product, design, engineering, operations, and support to build our supply of workers and make sure they’re ultimately successful. The Workrise Design team is open-minded, low-ego, and hard working. We’ve built a reputation for being force-multipliers by introducing new methods and ways of thinking to our teammates. Our designers influence big decisions through a test and learn mentality. Combining careful observation, thoughtful critique, and design expertise, we craft experiences that solve real problems for real people.
What you’ll be doing:- Prioritize research questions and projects that tie to business objectives
- Identify best method/mixed-method approach and execute with rigor and quality
- Work through the end-to-end research lifecycle for generative and evaluative research projects (study design, recruiting, moderation, analysis, reporting, communicating)
- Make actionable recommendations that improve our products and create new, value-driven user experiences
- Influence data-driven decisions in cross-functional conversations by appropriately communicating insights with varying levels of detail and complexity for the audience
- Contribute to workshops, training sessions, and planning activities with cross-functional stakeholders
- Advise product designers on evaluative research needs and usability testing plans
- Assists in the development and evolution of a research repository
What you should have:
- Bachelor's degree in Psychology, Cognitive Science, Human Factors, Anthropology, Sociology, HCI, Humanities, Design, or a related field – or equivalent experience
- 5+ years of experience conducting impactful research
- Previous experience mentoring others in planning and conducting their own studies
- Proven experience of end-to-end research throughout all aspects of the research lifecycle (study design, recruiting, moderation, analysis, and synthesis, reporting, and communicating)
- Strong collaboration, communication, and presentation skills
- A pragmatic approach to the application of research
- Experience with taking on and owning aspects of research operations
Nice to haves:
- Master’s degree or PhD in Psychology, Cognitive Science, Human Factors, Anthropology, Sociology, HCI, Humanities, Design, or a related field
- Demonstrated quantitative skills
- Previous experience with a startup
- Experience with B2B
- Challenging recruitment experience
At Workrise you can feel good about supporting our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of our workers and the clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.
In appreciation for your contributions, we support you with:
- Talented peers who can help bring out your best
- Medical, dental, and vision insurance
- Flexible remote work support where applicable
- Professional development budget, wellness allowance and vacation stipend for eligible roles
- Opportunity to earn bonus, commission, and/or equity on eligible roles
- Flexible paid time off for full-time
- 401(k) with company matching contribution
Workrise is committed to providing an environment where any and all people feel belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team.
Who we are:
In 2014, we set out to create a better way to manage and deploy Oil & Gas workers at scale through technology. Over time, we’ve grown to add Renewables in service of the energy industry.
We’re a Series E startup, backed by industry-leading investors Founders Fund, Bedrock Capital, Andreesen Horowitz, and Baillie Gifford. To date, we’ve placed over 26,000 skilled tradespeople with over 500 businesses and are poised to grow exponentially.
We’d love to share more through the interview process and look forward to learning more about your journey.
To all recruitment agencies: Workrise does not accept agency resumes. Please do not forward resumes to our jobs alias, Workrise employees or any other organization location. Workrise is not responsible for any fees related to unsolicited resumes.
Date Posted
03/07/2023
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10
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