Senior, UX Designer

Senior, UX Designer – Miami, FL

Are you passionate about Customer Experience in FinTech? Do you have experience designing digital products that delight consumers and add business value? Then it's time to join the Western Union's Value Added Services function as Senior, UX Designer.

Western Union powers your pursuit

The Western Union User Experience Design team is looking for a highly motivated Senior, UX Designer to join us to support our newly created product pillar – Value Added Services team. The Value added services team is responsible to create innovative customer-to business payment products (like Retail Money Orders and Bill Pay), Business to Consumer Payment products and Self Service Channels products (eg Kiosks and Stage & Pay product ) etc. As a Senior, UX Designer on the Value Added Services team you'll be contributing and leading the design and experience of our Value Added Services group of products for our retail and omnichannel customers.

To be successful at this role you should be

• at ease creating scenarios, sketches, story boards, wire-frames, and prototypes.

• able to visualize an experience in the abstract, break down complex use-cases and then be able to drive the vision into solid design deliverables.

• think first from the customer's perspective, use research and data to influence your designs, set relentlessly high standards for yourself and deliver best-in-class customer experiences.

• thrive in a fast-paced, agile environment

Role Responsibilities

• Work closely with research, senior stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions

•  Create wireframes, prototypes, and high-fidelity designs using Sketch / Figma, along with our established Design System

•  Ensure that designs follow best practices and use research & testing to inform and validate

•  Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users

•  Apply a positive and constructive attitude when giving and receiving all feedback

•  Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood.

•  Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed

Role Requirements

•  5+ years of industry UX Design experience

•  Strong attention to detail, analytical skills and problem-solving

•  Experience on complex, enterprise-scale or consumer design projects

•  Outstanding skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision.

• Bachelor's degree in Design, HCI, or related field or equivalent professional experience.

• A strong portfolio of innovative design work that demonstrates industry-leading design and business success. 

• Experience designing for global products across multiple platforms.

• You will need an online portfolio of your work to apply for this role.

• Keen interest in, or knowledge of, banking or finance

• Experience in POS and/or retail, KIOSKs etc

• Being able to speak in Spanish and English is a plus

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary

The on-target earnings range is $114,655 - $171,465 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

· Family First Program

· Time off

· Medical, Dental and Life Insurance

· Student Loan Repayment Program

· Tuition Assistance Program

· Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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