(Senior) UX Researcher

Who We Are

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading, helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters.

We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop innovating and improving our customer experience.

Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful. We work in agile and embedded model, working very closely with product and design teams to implement our insights. 

What the day to day looks like:

• Experience building 0-1 research teams and scaling
• Identify research opportunities with product managers, product designers, content designers, and/or data analysts
• Generate research roadmaps and secure consensus from stakeholders on scope and deliverable timelines
• Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting
• Communicate research insights in credible ways to help teams understand the needs of our users
• Experience in building research panels and implementing.

Ideal candidate must have:

• Bachelor's degree with at least 5+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making
• Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used. Additionally, you combine these with data sources like product data and support tickets to understand user needs holistically.
• Excellent communication and facilitation skills, including educating the team about user research
• Strong problem-solving skills and ability to work autonomously in a fast-paced work environment
• Ability to write in professional English. Mandarin is a plus but not mandatory

Nice to have:

• Experience working with product teams (PM, Design and more)
• Knowledge and interest in the blockchain and fintech industry

Highlights of Perks and Benefits: 

• Market competitive total compensation package
• Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
• 401K with company contribution
• Accrued vacation policy, company paid holidays, sick leave
• Paid Parental Leave
• Employee Referral Bonus Program paid in BTC
• Company Donation Match
• More surprises when you join!

OKX Statement

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The salary range for this position is $150,000 to $225,000. 

The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the [salary] / [hourly wage], a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.