Senior UX Researcher

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell Fusion®, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

CMT is looking for an experienced researcher who will uncover and evangelize all aspects of our users’ experiences while collaborating closely with product designers, product managers, and cross-functional teams. This role requires a holistic thinker who can tell data-driven stories that inform design and strategy around complex problems, and be a champion of the user experience while balancing business needs and goals.

Responsibilities: 

• Use complete discretion and independent judgment to conduct, plan and lead primary and secondary user research such as: 
• Qualitative methods like exploratory user interviews, usability testing, heuristic evaluation, concept and content testing
• Quantitative methods like surveys, A/B testing, and app analytics 
• Competitive and market research
• Work closely with cross-functional teams to:
• Develop a research roadmap that aligns with product and business goals
• Identify and evaluate research topics
• Proactively identify research needs relative to the stage of the product life cycle
• Frame problems from user, business, and customer perspectives
• Facilitate research and design workshops 
• Advocate research findings to diverse audiences through written and oral presentations 
• Synthesize research findings into strategic findings via artifacts such as journey and empathy maps, personas, user stories 
• Complete any additional tasks as they arise

Qualifications: 

• Bachelor’s or Master’s degree in a relevant field (eg. Human Centered Design, Human Computer Interaction, Anthropology, Psychology) or equivalent years of experience and/or certification
• 4+ years of UX Research experience 
• Ability to quickly and effectively share research results with clear and impactful messaging
• Able to contribute to a cross functional collaborative team
• Experience working in a B2B2C business model
• Experience in ResearchOps and framework development

Compensation and Benefits:

• Fair and competitive salary based on skills and experience, and annual performance bonus
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
• Unlimited Paid Time Off including vacation, sick days & public holidays
• Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• Extensive wellness, education and employee assistance programs
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. 

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. 

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. “CMT is headquartered in Cambridge, MA. “To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.”