Senior UX Researcher - Hybrid

How You’ll Make An Impact

We’re looking for an experienced UX Researcher with a focus on qualitative and mixed methods to join our User Experience team. This role is an addition to the User Experience Organization, which sits at the core of the Company’s growth strategy.

This team is seeking someone with unique skills and qualities, to add to the diversity of our group, but we want someone who shares a knack for analyzing and understanding user needs and expectations, in order to effectively advocate for them. Success in this role requires someone who sees opportunity in undefined, sometimes nebulous spaces.

We want someone who takes initiative, as well as feedback. In addition to working under the guidance of the UX Senior Management team, you’ll be working side-by-side with UX Design peers to sometimes drive, and sometimes support the research activities they perform. We’re a fluid, collaborative product team: you’ll also be working closely with Engineers, Product Content creators, Program Managers, and Product Owners. Additionally, you’ll be establishing relationships with the users of our platform: both internal users, and external customers. 

We are headquartered in Conshohocken, PA, and have teammates across the US, UK, and Europe. Occasional travel will be required (

What You’ll Do

• Advocate for UX Research best practices and processes to support our team’s success
• Exhibit broad knowledge of qualitative research methods, mixed methods, and how / when to apply them
• Learn complex technological concepts, and then communicating them in plain language
• Identifying opportunities for improvement, and validating their impact through discovery and research methods
• Create and run research activities, such as usability studies and interviews
• Analyze and synthesize the outcomes of research activities and making recommendations based on your findings
• Present findings to internal stakeholders, such as Product Managers and the Executive Leadership
• Contribute to the development of user personas and use cases
• Collaborate and communicate across teams and roles
• Demonstrate aptitude, if not experience, to think both conceptually and pragmatically about product strategy to ensure that Boomi remains an industry leader

The Experience You Bring

• 5+ years of UX Research experience with a growth mindset, insatiable curiosity, empathy, and a clearly-articulated research philosophy
• Ability to operate nimbly as a research consultant to multiple product teams, and comfortable conducting research activities outside of a lab across a broad set of qualitative and quantitative research methods
• A commitment to excellence over perfection — details matter, but so does being nimble
• Experience facilitating workshops and remote activities, and a willingness to recruit internal participants
• The desire to collaborate, with the ability to operate with minimal oversight
• The ability to provide and accept constructive criticism in a timely and direct manner
• Familiarity with WCAG 2.1 guidelines, and a value for designing inclusively
• Familiarity with collaborative and rapid research tools (e.g., Miro, Optimal Workshop)
• Ability and interest in occasional travel spanning 2-5 days (

Location

Conshohocken, Pennsylvania - Hybrid

Office Days: Tuesday/Wednesday/Thursday

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. An overview of our benefits can be found here.

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