Senior Vice President, Operations

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Built In LGBTQIA+ Advocacy Award (2022)
• Built Best Places to Work (2023)

As Maven's SVP of Operations, you will bring your deep expertise in high-growth digital health companies, operational management and team leadership to help mature and scale the operational backbone of the organization, as we continue our rapid growth and serve more members than ever before.
As SVP of Operations, you will:

• Closely partner with our Chief Medical Officer to realize our clinical vision, including ensuring clinical quality of all member experiences, and delivering on key long-term clinical outcomes
• Set a vision for excellence across clinical, growth and business operations and ensure flawless execution
• Oversee clinical and business operations, including workforce planning, team design and staffing, scheduling, and administration
• Leverage Maven's technology platform in close partnership with our Chief Product Officer, to empower our member-facing care team and providers, and leverage these resources efficiently for the maximum benefit for our members
• Design and continuously improve end-to-end business processes to support new capabilities, product offerings and partnerships
• Build and cultivate a high-performing team that collaborates effectively across the company
• Report directly to the CEO

We're looking for a candidate who:

• Brings 15+ years relevant experience that includes
• Deep operational experience in healthcare delivery, creating, scaling and running services and support functions at high-growth businesses
• A track record of successfully building, leading and scaling large, diverse teams
• Building and scaling systems and processes in high-growth, fast-paced, high-performing environments
• Driving cross-functional initiatives that deliver measurable impact for their organization's finances, customers and employees
• Embodies Maven's values, including keeping healthcare human, embracing a service mindset, and leading with data
• Is a strong executive communicator, partner and teammate
• Is effective at navigating ambiguity and leading through change
• Exemplifies a continuous learning mindset and sense of humility

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .