Senior Vice President, Sr. Tech Manager

Job Description:
Bank of America employs best of breed technology platforms and has a robust pipeline of exciting and emerging technology at an enterprise scale making it a great environment to continually learn and develop your skillset. In Employee Technology Services (ETS), our missionis to provide an exceptional and modern employee technology support and servicing experience to 200k associates across the globe. Site Support provides on-site technology support and solutions to the many critical lines of business in the bank. As a Senior-level technology manager, you will lead a large technology organization in support of our front office revenue generating lines of business aligned to our Trading and Premium service offerings in New York. Our key lines of businesses include Global Banking and Markets including all Fixed Income and Equity businesses, Global Corporate Investment Banking, Research and Global Technology among others.
You should be technically savvy with an ability to provide guidance to technology support teams, make effective strategic decisions and possess a balance of technology leadership coupled with stakeholder engagement. You should have strong interpersonal skills with a proven track record of interacting with different groups and various levels of a large organization. Additionally, possess strong management and execution skills and the ability to set and promote strategies across various facets of the business as well as technology organizations.
In addition to leading a team, you will be accountable for team/program level resource and financial management; build and maintain teams through talent recognition, acquisition, and career development. Manage a support function and staff responsible for all workforce management functions (hiring, performance management, etcetera). Manages the support of multiple applications and systems through incident resolution and work order management to include projects in support of ongoing delivery of services and/or operations. Coordinates resources across various applications, operations and/or projects. Maintains and manages budget, monitors progress, and adjusts resources and priorities accordingly. Makes all decisions on personnel actions, manages risk, and provides input on policy issues.
If you see yourself, please apply. You know what you are capable of and I want to hear about it. If you are worried about not knowing enough about our products, don't be. They change and improve all the time. We are all constantly learning, and we are happy to teach.
About you: You are a fast learner with the ability to quickly learn new tools and processes to support our employees and customers. You are thoughtful, energetic, analytical and drive actions toward a culture of excellence. You take pride in providing a great experience and enjoy interacting with employees, management, and organization. To have the most impact, you have a proven track record of managing competing priorities and working in a fast-paced, customer-focused environment. In this role, you will operate with independence and can complete the objectives of broad assignments with minimal supervision and oversight.
To be successful in this role, you will need to:
• Manage a high performing, diverse regional team and invest in their continued success
• Partner with stakeholders to develop and maintain multi-year business capability roadmaps and
• Partner with change management and operational teams to ensure effective business transformation for all initiatives
• Think strategically by identifying business opportunities and the best-suited solution for a LOB function's adoption within the organization; Measure adoption and work with business leadership to develop future roadmap and opportunities.
• Be creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs
• Use design thinking and user research to lead and facilitate collaborative workshops, creating detailed use case demonstrations, UX wireframes, journey maps and other deliverables to help communicate ideas
• Interpret data to analyze and understand customer behavior, dependencies, and drift
• Champion best practices for products and services across Employee Technology Support
• Be able to work on multiple complex platforms
• Have and maintain credibility with the business community
• Demonstrate business acumen and function disciplines
Required Skills: (Must have these skills to be minimally qualified)
• Trading or financial institution support experience
• Attention to detail and a control mindset
• Intellectually curious, takes initiative, and operates with urgency
• Advanced knowledge of Excel and MS Office suite
• Ability to work well in a team environment
• Ability to multi-task and work in a high-pressured environment
• Demonstrated ability to drive change and tasks to completion
• Excellent written and verbal communication/presentation skills
• Experience working as a senior manager with a focus on end user experience, technology strategy, innovation, and data driven decision making
• Experience implementing line of business initiatives and projects, based on management objectives
Desired Skills and Experience:
• Enthusiastic, keen to learn and quick to gain an understanding of complex issues and concepts
• Understands operational activities related to Trade Support functions
• Bachelor's degree or substantially equivalent business experience required
• Self-starter with outstanding problem-solving skills. Excels at 'getting things done' with minimal direction
• Responsible decision making & ability to assess risk
• Take responsibility for delivering high quality work
• Ability to thrive in a dynamic, team-oriented environment - both works closely with senior members of the team and work independently
• Great communicator with executive presence who will be the face of technology for our LOBs
• Continuous learning mindset to work in an environment going through a digital transformation
• Excellent interpersonal skills and ability to work well in a collaborative team environment & can also work independently
• High capacity to process information quickly and make appropriate decisions with sound judgement
• Consistent ability to schedule, prioritize, and manage workload with little direction
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay and benefits information
New York City pay range:
$142,000 - $160,900 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.