Senior Workday Manager

Intercom · Chicago, IL

Company

Intercom

Location

Chicago, IL

Type

Full Time

Job Description

Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital.Β 

What's the opportunity? πŸ€”

We are seeking an experienced and highly skilled Senior People Systems (HRIS - HR Info System) Administrator to join our dynamic HR team. As a Senior People Systems Administrator, you will be responsible for managing and maintaining our HRIS platform, ensuring its optimal performance, and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders, providing technical support, and implementing system enhancements to meet the organization's evolving HR needs. The Senior People Systems Administrator will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. You will interim report to the VP of People and Places.

As a Senior People Systems Administrator, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization, we encourage you to apply and be a part of our team.

What will I be doing? πŸš€

HRIS Management:

  • Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Serve as technical lead for Workday Core HCM, Benefits, Compensation, Absence, Talent, Security, Reporting and Dashboards.
  • Manage user access and permissions to ensure data security and privacy compliance.
  • Demonstrates understanding with system architectures, process flows, and integrations involving various applications.
  • Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.

Process Improvement:

  • Identify opportunities to streamline HR processes using the HRIS platform, reducing manual efforts and enhancing overall efficiency.
  • Work closely with HR stakeholders to understand process pain points and recommend system-driven solutions.

System Configuration and Integration:

  • Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.
  • Integrate the HRIS platform with other business systems, such as payroll, ATS, Okta, to create seamless data flows.

Reporting:

  • Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.

Compliance and Data Security:

  • Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).
  • Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.

Training and Support:

  • Provide training and support to HR staff and end-users on HRIS functionalities and best practices.
  • Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.

System Upgrades and Implementations:

  • Lead HRIS system upgrades, working with vendors and internal teams to plan and execute the upgrade process smoothly.
  • Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.
What skills do I need? πŸ“–
  • Proven experience (typically 5+ years) as an HRIS Administrator, with a focus on HRIS management and optimization.
  • Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.
  • Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, People Insights, etc).
  • Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.
  • Solid knowledge of data privacy laws and regulations, with a commitment to maintaining data security and compliance.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.
Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Β 

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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Date Posted

08/12/2023

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