Senior Workplace Experience Lead

The real world is the next frontier and at Metropolis we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access comfort and belonging everywhere you go. From transforming parking into a seamless drive-in drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality we are building a world that feels instinctive and magical. The future isn’t coming; it’s here and we need builders innovators and problem solvers to help us create it.

Metropolis is seeking a passionate and proactive Senior Workplace Experience Lead to bring energy creativity and structure to our New York City HQ. This role blends the strategic with the hands-on managing day-to-day office operations while also owning the employee experience in ways that inspire connection culture and collaboration. If you're someone who loves making a workplace feel alive thrives on multi-tasking and takes ownership of every detail from vendor management to events this is your chance to shape the return-to-office experience that people talk about.

• Oversee daily operations and the onsite experience including managing inventory systems for catering shipping and office supplies to ensure a highly functional and productive workspace
• Manage annual operating and capital budgets meticulously tracking financial variances and optimizing expenses to drive cost efficiency
• Lead relationships with service providers building management and cross-functional HQ locations to ensure seamless performance and continuous operational improvement
• Manage end-to-end office real estate projects including lease transitions the decommissioning of existing locations and coordinating build-outs with vendors to ensure "Day 1" operational readiness for new spaces
• Establish department policies procedures and site standards by conducting regular condition audits resolving identified deficiencies and ensuring full compliance with local regulations and company best practices
• Oversee daily onsite operations and workplace service delivery prioritizing and resolving issues via the local ticketing platform to maintain a seamless employee experience
• Execute end-to-end food and beverage programs which includes weekly planning and ad hoc catering maintaining a robust inventory of snacks and kitchen essentials and implementing eco-friendly waste-reduction practices
• Strategically manage the food and beverage budget balancing high-quality employee perks with cost-effective purchasing and sustainable sourcing strategies
• Design and execute high-impact office experiences and major events including leadership offsites holiday parties team celebrations and new hire onboarding to energize the team and ensure a remarkable employee experience
• Drive continuous improvement for workplace initiatives by gathering and analyzing participant feedback to assess the impact of events and optimize future programming

• 4+ years in workplace experience facilities or office operations in a fast-paced environment
• A creative thinker with a problem-solving mindset who thrives on autonomy
• Strong organizational and multi-tasking skills; ability to juggle priorities with calm and clarity
• An enthusiastic magnetic presence who brings others along with their energy
• Proactive and self-driven—you don’t wait to be told what to fix or improve
• Experience managing vendors budgets and simultaneous projects
• Familiarity with Google Workspace and project management tools
• Experience executing culture initiatives within a startup or high-growth company
• Demonstrated success with return-to-office engagement or office-first transitions
• Proven ability to report on workplace engagement and usage trends

4 Days in Office: Metropolis values in-person collaboration to drive innovation strengthen culture and enhance the Member experience. Our corporate team members hold to our office-first model which requires employees to be on-site at least four days a week fostering organic interactions that spark creativity and connection

When you join Metropolis you'll join a team of world-class product leaders and engineers building an ecosystem of technologies at the intersection of parking mobility and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $85000.00 USD to $110000.00 USD annually. The actual base salary offered is determined by a number of variables including as appropriate the applicant's qualifications for the position years of relevant experience distinctive skills level of education attained certifications or other professional licenses held and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package which may also include access to or eligibility for healthcare benefits a 401(k) plan short-term and long-term disability coverage basic life insurance a lucrative stock option plan bonus plans and more. #LI-WT1 #LI-Onsite

What We Do

Metropolis Technologies Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+ Metropolis is now the largest parking network in North America with more than 4000 locations. To learn more about Metropolis please visit www.metropolis.io.

Why Work With Us

We’re not your typical technology company. We’re world-class software and hardware engineers we’re neighborhood urbanists and operators we’re caring customer support specialists we’re nerdy data scientists and machine learning engineers we’re designers and architects… and many things in-between and beyond.

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