Senior Zendesk Administrator

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
About This Role
Apex Fintech Solutions is seeking an experienced Zendesk Administrator to support our Zendesk development roadmap. Reporting to the Manager of Revenue Operations, this role will be critical to the scaling and growth of our Zendesk instance.
Duties/Responsibilities

• Collaborate with the Manager of Revenue Operations to distill business requirements into development criteria
• Optimize processes and workflows to create efficiency, consistency and scale
• Develop triggers, and automations to support business needs
• Create reports and performs analysis on data as required
• Manage and maintain integrations between Zendesk and other company systems and data management tools
• Communicate roadmap status to technical & business stakeholders
• Manage database hygiene and clean-up procedures. Ensure data quality and conformance (monthly reporting, user clean-up, etc.)

Education and/or Experience

• BS in Computer Science/Engineering, or equivalent technical experience.
• 3+ years of software development experience building, deploying and scaling enterprise systems
• 2+ years of progressive hands-on experience with design, configuration, testing, deployment, and support in a Zendesk environment.
• Experience with implementations to multiple business threads in a dynamic business setting
• Experience with CSS, JavaScript, and Zendesk APIs

Required Skills/Abilities

• Self-motivated with a strong sense of ownership, urgency, and drive

Work Environment

• This job operates in an office environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.