Senior Zuora Administrator

Intercom is seeking an experienced, curious and motivated Zuora Systems Administrator to join our growing Financial Systems team. Serving as a key strategic partner to our Finance and Accounting, Product, Sales, and Engineering stakeholders, this individual will play a critical role in re-architecture and maintenance of our Zuora system as a part of the Quote-to-Cash digital transformation process. You’ll collaborate with teams across the entire company, and have the opportunity to inform and influence strategic architectural decisions and have an immediate impact in a high growth and fast-paced environment.

The ideal candidate has experience implementing, enhancing, and supporting Zuora, combined with a strong understanding of subscription based business operations and SaaS OtC operations and metrics such as ARR, Churn, CAC, Net Revenue Retention and LTV. This is a great opportunity to impact the trajectory of a quickly growing company. Apply if you are hungry to take ownership over your work, and excited by what Intercom is trying to achieve.

• Manage the Zuora platform and serve as primary point of contact for Zuora support
• Complete complex configuration including building and maintaining workflows, integrations, reports and dashboards, user roles, and other similar tasks
• Respond to user application issues and enhancement requests in accordance to defined SLAs; work with vendor support organizations as appropriate to support internal teams
• Partner closely with stakeholders across Business Systems, Engineering, and Accounting to capture business requirements and translate them into impactful and scalable solutions 
• Inform, advise and influence strategic architectural decisions for  the Order-to-Cash tech stack to ensure alignment with business initiatives and needs
• Complete testing during system implementation and optimization projects, and regression testing for scheduled system releases
• Create systems documentation, including architectural design documentation, business requirements documents, functional design documents, user manuals, test scripts and training materials
• Maintain professional knowledge and skills relating to your functional domain to make relevant and impactful recommendations for process, service improvements, and efficiencies
• Perform other related duties and responsibilities as needed

• Minimum of 3 years experience as a Zuora Systems Administrator
• Experience completing complex configuration and optimization projects including building and enhancing workflows, managing integrations, and completing complex reporting
• Thorough understanding of the Quote-to-Cash business processes, from sales quoting to revenue recognition and cash application
• Familiarity with CPQ tools and how they integrate with Zuora
• Comfortable working in a fast-paced environment, and able to effectively balance multiple projects and competing priorities
• Excellent problem solving and analytical skills, and strong attention to detail.
• Demonstrated leadership skills, ability to maintain confidentiality and build strong relationships across cross-functional teams
• Excellent verbal and written communication skills required

• Zuora Administration and/or Billing Certified
• Zuora implementation experience preferred
• Strong understanding of Salesforce, CPQ and Netsuite
• Experience with compliance frameworks, including SOX and SSAE16 SOC

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.