Senior. Manager - Business Conduct US Global & Large (G&L) Performance

Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses. The Operational Excellence (OE) team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

This position will be part of the Operational Excellence team and will be dedicated to leading Business Conduct efforts within the GCS business unit. This includes the design, implementation and assessment of sales practices and other business conducts risks and ensuring that GCS is managing those risks in accordance with our company's risk appetite. Our key goal is the successful implementation of the US Business Conduct program that involves uplifting sales practices in GCS by collaborating with GCS Sales Leaders, Compliance, General Counsel, Colleague Engagement Group, 2nd line risk management and other critical partners to sustain and enhance a culture of Winning the Right Way. The successful candidate will have past demonstrated success in transformational activities that will permit them to drive the US Business Conduct program to the next level and thrive in this role.

The Sr. Manager position under OE's Business Conduct/Sales Practices will be responsible for program performance, development of controls, and testing activities to support business objectives within US Global & Large (G+L) organization. This position will also be assisting in strategizing and optimizing business processes and control tests.

The team member will work closely with Line of Business Compliance (LOBCO), OE and other team members within the GCS organization in order to comply with internal standards, policies, and regulatory obligations. This position will report to the Director, GCS Operational Excellence - US Business Conduct in NY and lead a high performing team.

Minimum Qualifications:

• Results Oriented - Track record of driving results across multiple channels and initiatives
• Relationship Builder and Collaborator - Confident and clear communication and relationship building skills, with the ability to influence business leaders / SMEs, and drive progress and decision making
• Operational Knowledge - Strong knowledge of key operational metrics, levers and various servicing strategies and understanding of risk, controls, and compliance
• Analytical Mindset - Excellent analytical and problem-solving skills, able to move quickly between big picture and detail and produce meaningful conclusions
• Prioritization Expert- Strong process and project management skills; ability to prioritize appropriately, managing multiple projects/workstreams that will drive the greatest impact for the business
• Innovation Driver - Seeks new ways to improve effectiveness, understands the latest conduct risk trends and has passion for innovation
• Proactive Nature - Ability to work autonomously and proactively to drive results

Functional Skills/Capabilities:

• Self-motivated, pro-active individual with an analytical mindset and excellent attention to detail
• Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.
• Experience in business process improvement and driving governance requirements
• Drive Results - Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management. Strong in MS-Excel & PowerPoint
• Information Analysis - Ability to work with large volume of data in through organized and systematic approach. Create clean, accurate records and meaningful reporting.
• This position will report to the Director, US Business Conduct in NY.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

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