Senior/Staff UX Researcher

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior/Staff UX Researcher in Italy .

This role offers a unique opportunity to shape and establish the UX research function within a fast-growing, AI-powered product organization operating across Europe and beyond. You will act as the first dedicated UX Researcher, playing a pivotal strategic role in defining how user understanding influences product decisions at scale. Working at the intersection of product, design, and engineering, you will turn complex user behavior into clear, actionable insights that guide product direction. The position combines hands-on research execution with the creation of scalable research systems, enabling teams to make faster and better-informed decisions. You will build the foundations of research operations, including participant systems, insights repositories, and research frameworks. This is a highly strategic and influential role where your work directly impacts product innovation and long-term product strategy. You will operate in a remote-first, highly collaborative environment that values autonomy, experimentation, and deep user understanding.

In this role, you will build and scale the UX research function while delivering high-impact strategic insights that shape product decisions.

• Establish and scale the UX research practice, including tools, processes, and frameworks
• Build research operations infrastructure such as participant recruitment systems and insights repositories
• Design and maintain scalable ResearchOps systems including segmentation, databases, and consent workflows
• Lead strategic research initiatives including personas, JTBD, and user segmentation studies
• Translate qualitative and quantitative insights into actionable product recommendations
• Partner with product, design, and data teams to influence roadmap and prioritization decisions
• Mentor and enable cross-functional teams to conduct high-quality user research
• Evangelize user-centric thinking across the organization and embed research into decision-making

Requirements:

This role requires deep UX research expertise combined with strong strategic thinking and the ability to build scalable research systems in complex environments.

• 5–7 years of experience in UX research, ideally in B2B or technical product environments
• Strong mixed-methods research expertise including generative and evaluative studies
• Proven experience building ResearchOps infrastructure (recruitment systems, participant panels, tooling)
• Strong understanding of product strategy, OKRs, and prioritization frameworks
• Experience working closely with product and engineering teams in fast-paced environments
• Ability to translate complex research findings into clear, influential narratives
• Experience mentoring teams and enabling others to conduct research effectively
• Hands-on experience with AI tools and interest in their application in research workflows
• Strong understanding of GDPR, privacy, and ethical research practices
• Experience with remote or distributed research is a strong plus
• Familiarity with PLG environments is an advantage
• Strong communication and stakeholder management skills in English

Benefits:

• Competitive compensation package aligned with experience
• Equity participation in a high-growth company
• Flexible remote-first working model across Europe
• Generous vacation allowance depending on location
• Health, wellness, pension, and insurance benefits based on country standards
• Annual learning and development budget for training, events, and coaching
• Unlimited access to AI tools to support productivity and innovation
• Remote work flexibility with occasional team off-sites
• Strong culture of transparency, autonomy, and collaboration
• Additional perks such as open-source contributions support and company-wide hackathons