SEO Client Onboarding Specialist

About Us:

BluShark Digital is a leading digital marketing agency dedicated to providing innovative and results-driven Search Engine Optimization (SEO) solutions for businesses. Initially established in the legal and medical fields, BluShark is now expanding into the home services sector. We pride ourselves on being a client-first agency, helping businesses stand out online and achieve tangible results. Located in Washington, D.C., we offer a dynamic and growth-oriented environment where creativity and strategy combine to drive success.

As a SEO Client Onboarding Specialist you will collaborate with our clients making their digital marketing strategy come to life. The Onboarding Specialist will be responsible for onboarding new clients, relaying action items to our implementation team, and setting expectations around client strategy. In addition to reporting KPIs to our strategic partners, the Onboarding Specialist will work with our clients and team members to help align our efforts with the business’ goals.
Responsibilities:

• Conduct initial consultations with clients to understand their business goals, expectations, and key performance indicators.
• Guide clients throughout the onboarding and technical optimization process
• Provide guidance on best practices and strategies for optimizing SEO performance.
• Keep projects and timelines on track
• Alert management and client when requests are out of scope and coordinate the addition of services 
• Attend to and resolve client concerns proactively

Qualifications:

• 2-4 years of experience in client success, client onboarding, or account management in an SEO/digital marketing setting
• Experience in digital marketing strategies including: paid advertising, SEO, content marketing, and data analytics
• Experience using analytics platforms such as Google Analytics, HubSpot, Ahrefs or similar tools
• Proven ability to manage multiple client accounts and campaigns simultaneously

What We Offer:

• Competitive base salary with uncapped commission potential.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k), and paid holidays and vacation days.
• 90-day probationary period with opportunities for career growth and advancement.
• A dynamic and innovative work environment, blending in-office and remote work flexibility.
• A supportive company culture focused on personal and professional development.

BluShark Digital is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment.

BluShark Digital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.