SEO Client Onboarding Specialist (Project Manager)

Are you looking for your next client-facing role? Do you excel at setting expectations and setting clients up for success? If so the SEO Client Onboarding Specialist role at BluShark Digital might just be perfect for you! Whether you are looking to stay on the cutting edge of digital marketing or have a passion for helping small businesses grow, BluShark Digital is looking for someone who is hungry for intellectual stimulation and out of the box thinking.
BluShark prides itself on being an agency that puts its clients first as strategic partners. At BluShark Digital, we believe our core values of innovation, collaboration, and a focus on our greater community help us reach our goals and guide us in the right direction. We are dedicated to developing creative, practical, and successful Search Engine Optimization solutions for businesses, no matter their size or practice. Located in the heart of Washington, D.C., we work to help businesses stand out online and we bring more than just leads – we bring results. 
As a SEO Client Onboarding Specialist you will collaborate with our clients making their digital marketing strategy come to life. The Onboarding Specialist will be responsible for onboarding new clients, relaying action items to our implementation team, and setting expectations around client strategy. In addition to reporting KPIs to our strategic partners, the Onboarding Specialist will work with our clients and team members to help align our efforts with the business’ goals.
While previous client success management experience in the digital marketing space is a plus, we also understand that people come across account relations from many walks of life, and we pride ourselves on tailoring our positions to fit the unique abilities of each team member.
We have identified the following characteristics as important to succeed at our agency:

• Organized and reliable
• Transparent
• Adaptable
• Empathetic
• Curious
• Alignment with our core values of trust, growth/innovation, collaboration, and community

Key Responsibilities of the Onboarding Specialist:

• Conduct initial consultations with clients to understand their business goals, expectations, and key performance indicators.
• Guide clients throughout the onboarding and technical optimization process
• Provide guidance on best practices and strategies for optimizing SEO performance.
• Keep projects and timelines on track
• Alert management and client when requests are out of scope and coordinate the addition of services 
• Attend to and resolve client concerns proactively

Our Hiring Process:

• Selected candidates will participate in a 30-minute introductory call (an opportunity to make a great first impression)
• Top applicants will be invited for an interview with the hiring manager
• Finalists will be invited back for a shadow, offering insight into the position’s day to day responsibilities.

Benefits:

• Compensation commensurate with experience with high opportunity for growth
• Work from home (Remote flexibility)
• 15 Days PTO 
• Additional 2 Days PTO for Social Action / Volunteer Time
• Health Insurance (Medical, Vision, Dental)

Our process takes a great deal of time for us, and we ask you to dedicate yours as well. BluShark is devoted to recruiting talented team members who can grow in their positions and flourish within the firm by displaying a dedication to high performance, self-discipline, and motivation to gain more responsibility.
BluShark Digital is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment.
BluShark Digital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.