Service Account Manager

Date Posted:

2022-11-17-08:00

Country:

United States of America

Location:

CAP25: Pittsburgh,PA 1011 Alcon Street, Pittsburgh, PA, 15220 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Service Account Manager position is responsible for profitable execution, growth and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development and retention of your team. You will project, drive and deliver results both within the team and assist in developing client relationships. As a leader and owner of service relationships, your goal is to identify and deliver opportunity, as well as drive account penetration to achieve overall business target.

Key Responsibilities

• Responsible for overall team safety performance and adherence to established programs and protocols.
• Lead the development of your assigned team including project managers and the entire technical team.
• Drive team discovery, quoting, approval and execution of field service work, enabling account expansion opportunity and T&M growth within assigned portfolio targets.
• Forecast team deliverables including service agreement cost expectations, T&M revenue and project POC revenue for assigned accounts monthly.
• Drive financial results as determined by area management for each product assigned. Service agreement revenue/margin, T&M revenue and margin as well as owner direct project revenue and margins as assigned.
• Act as account consultant with assigned clients.
• Own the successful on time renewal of your agreement account base.
• Estimate service agreements.
• Plan agreement execution. Leverage account planning strategy for the team and drive to balance workload throughout the year identifying capacity within the team to perform out of scope project and T&M work to achieve labor utilization goals. Identify and escalate labor needs to area service manager.
• Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the area service manager.
• Drive technological improvements within service portfolio. Perform discovery through routine client touch points and engage account executives to develop opportunities to closure.

Required Qualifications

• High School Diploma or GED
• 2+ years' experience in the HVAC controls industry
• 1+ years in MS Office and advanced estimating and execution tools.
• Valid Driver's License

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Very strong written and verbal communication skills
• BS degree with engineering core
• BA degree with project management
• Strong business and accounting acumen.
• Ability to multitask and manage multiple issues concurrently
• Knowledge of HVAC control and mechanical systems.
• Strong project management skills.
• Experience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred.
• Strong team environment and leadership skills.

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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