Service Advisor

DESCRIPTION

We are looking for an experienced Service Advisor to join our team based in Mildura.

You'll provide administrative support to the branch and enjoy a variety of other tasks.

This role could suit a diesel mechanic wanting to come off the tools and expand their career. A passion and understanding for all things mechanical are essential. Or it could be suitable to someone who has a great customer service career and wants to try a different industry - we can train you on industry specifics!

This role serves as primary customer contact to promote quality customer service and increase business within the Mildura Branch.

In this role, you will make an impact in the following ways:

• Delivering first-class Customer Service
• Working closely with our Service Technicians and Branch Service Management teams
• Invoicing customer jobs in a timely manner to meet business KPIs
• Being the first point of call for our customers
• Dealing with customer queries and finding resolutions
• Multitasking a variety of tasks and meeting deadlines
• Ensuring the highest levels of safety are met
• Diagnosing customer complaints and develop troubleshooting plan

RESPONSIBILITIES

To be successful in this role you will need the following:

• Ability to build strong customer relationships and deliver customer centric solutions
• The ability to prioritise conflicting tasks and experience in conflict resolution
• High computer literacy and technical aptitude and system savvy
• Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is preferred
• Relevant background as a service advisor within a similar industry is highly regarded
• Accounting/Financial experience is bonus!

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

QUALIFICATIONS

Additional Information

This role requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

Some travel required

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2405824

Relocation Package No