Service Associate - Fargo, ND - Sustainability Solutions

Work Flexibility: Field-based

Essential Duties and Responsibilities

• Collects, packages, and ships recyclable single-use medical devices from assigned accounts
• Effectively answers questions regarding Stryker Sustainability Solutions to customers and hospital staff
• Implements new collection areas within hospitals and surgery centers
• Work closely with Sales Representative and Associate Sales Rep to determine collection points and schedule
• Update scheduling system to ensure activity and collections have been logged in the area
• Orders and ensures appropriate levels of supplies in the territory based on collection needs
• Collect information in hospital accounts and pass along to team to help drive growth and new business in existing accounts
• Ensures proper Stryker Sustainability Solutions' branding is present at collection sites
• Assists sales team in providing timely, adequate solutions for customer issues
• Adheres to hospital protocols and company policies and procedures to protect self and others from exposure to safety and health hazards

Qualifications

• Computer literate and working knowledge of Word, Excel, PowerPoint
• High level of self-motivation and ability to work independently with minimal supervision.
• Service-oriented personality with strong customer service skills
• Excellent organizational, time management, listening, & analytical skills
• Strong written & verbal communication skills
• Thrives in a fast-paced, team environment
• Physically able to lift up to 40 pounds on a daily basis
• Clean driving record
• Valid drivers' license and auto insurance
• Use of your personal vehicle (drive 80-100 miles/day depending on territory)
• Experience working in a hospital environment preferred, but not required

Education and/or Experience

• High School degree required

Computer Skills

• Proficient with Microsoft Office

Work Environment

Work is performed inside and outside exposing the employee to various weather conditions depending on the geographical area

• Work is performed in healthcare facilities exposing the employee to various odors and lighting variations.

• Work is performed in healthcare facilities with contaminated medical devices exposing the employee to blood-borne pathogens and related health hazards

• Work requires the use of varying levels of personal protective equipment (including, gowns/bunny suits, masks/face shields, gloves, foot protection, and safety glasses.)

• Walking, standing, and sitting are required to be mobile when working or traveling between office, healthcare facilities, and other points.

• Mental acuity is required to execute written and verbal instructions, review and prepare detailed reports, and process problem solving and decision making transactions.

• Visual acuity is required to review written and electronic communications and safely handle contaminated medical devices.

Manual dexterity and eye-hand coordination is required to operate computers, handle medical devices.

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.