Service Assurance Engineer II

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our Service Assurance Engineering team is seeking a driven, well-rounded software engineering professional to join our growing team. In this role, you will work with a multi-functional team responsible for assessing production readiness for new applications, features, and infrastructure changes. You must be a self-starter! Eager to learn new technology trends, and partner with the business teams to ensure technology changes do not impact our customers.

If you are an engineer with a passion for operating things and the desire to understand full stack (business down to infrastructure), and you embrace the instinct to support defects, solve and code problems away, then this dynamic role is for you!

Role and Responsibilities:

Service Assurance

• Liaise between Global Infrastructure, collaborate with development and partner interfacing teams.
• Debug defects as well as develop dashboards using modern monitoring tools (e.g. DT1, Splunk) to enable reduction in detection time.
• Effectively lead a bridge and escalate as part of a larger incident management process.
• Function as member of a DevOps Team following the agile practice provide design inputs and operational standard methodologies.

Leadership

• Effectively communicate to business and leadership on restoration.
• Demonstrate the ability to collaborate and contribute to established goals.
• Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

• Qualifications:
  Bachelor's Degree in computer science, computer science engineering or related technical experience. Up to 5 years of dynamic experience in software engineering.
  Required:
• Experience in Distributed (multi-tiered) systems, large scale infrastructure and design involving Java, J2ee, API's (Rest, Soap), React technologies & Spring framework.
• Experience in building automations (using scripting/Ansible/Python/Java etc.).
• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
• Experience with debugging techniques for root cause analysis of issues.
• ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.
• Experience in one or more of the following: programming languages, networking, Linux/Windows, middleware, databases, cloud.
• Preferred:
• Experience with debugging infrastructural and Database (Oracle, Db2, Couchbase etc.) related issues.
• Experience with using CICD tools (Jenkins, GitHub etc.)
• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• Experience working with application performance monitoring, Moogsoft or an equivalent tool to improve overall efficiency.
• DevOps knowledge for highly available IT infrastructure
• Building live production APIs and services.
• Experience with automation development.
• Familiar with Agile or other rapid application development methods.
• Hands-on expertise with application design, software development and automated testing.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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