Service Coordinator

Department: Service

Reports to: Service Manager

Supervises: None

Assist the service manager(s) in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

• Fields internal and external customer inquiries to the Service Department
• Opens and closes work orders as directed by the Service Manager and maintains control until they are closed and invoiced
• Reviews and pursues aging work orders
• Performs follow up with customers in reference to satisfaction and/or outstanding account
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Completes Warranty calls to Customer prior to the 30 day warranty expiration, updates system with information
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May be assigned to process damage and/or warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Answer telephone inquiries or direct calls promptly, thoroughly, courteously, and accurately
• Completes assigned tasks defined by location Service Manager, Aftermarket Manager and Store Manager.
• This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience