Service Coordinator

Job Summary

The Service Coordinator will provide CBSS with qualified assistance in handling routine administrative duties that support Texas Services and Operations. This position is responsible for overseeing all aspects of time keeping, data entry, dispatch, and providing support ensuring office operations are organized and efficient.

Essential Functions

Assists management and employees through a variety of tasks related to organization and communication:

• Assists Service Managers with scheduling and/or coordinating various day to day activities
• Handles purchase requisitions and purchase orders for third party services
• Responsible for payroll and time entry
• Monitors and schedules training for employees on an as needed basis
• Carry out clerical duties, including answering phones and preparing documents
• Acts as a liaison between Service, Sales, and Customers
• Support peers and management with internal and external projects

• Professional communication skills both written and verbal
• Strong organizational, problem solving, and time management skills
• Adhere to company policies
• All other duties as assigned

Physical Skill and Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be reliable and responsible; must have the ability to work with a team and independently with little direct supervision.
• Willingness / ability to work overtime as needed.
• Work involves light and simple types of physical exertion.

Working Conditions and Hazards

Normal office and warehouse conditions. Negligible/little or no exposure to hazardous conditions or materials.

Do You Qualify

Education:

A High School diploma or equivalent is mandatory.

Experience:

Three to Five years' experience dispatching in customer service role required. Two years' experience in a service administrative role is preferred. Advanced competency in Outlook, Adobe, Word, Excel, and Teams are required. Basic understanding of HVAC industry terminology a plus. Industrial service administrative experience and job cost analysis a plus.

Benefits of Being a Cleaver-Brooks Employee

We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, flexible spending account, wellness benefits, life insurance, short term and long-term disability, cash matching 401(k) plan, generous vacation and 11 paid holidays.

Who is Cleaver-Brooks Sales and Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace.

This description indicates the general nature of the tasks and responsibilities required of position given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous descriptions for this position.