Service Coordinator

Job Description

Malin's Service Coordinators are the backbone of our administrative support processes. As an extension of our field operations, Service Coordinators are energetic, detail-oriented individuals that interface with all facets of the business -- field service, customers, ancillary departments and management -- coordinating the activities of our field service technicians. The successful person in this role will be personable, energetic, yet organized and methodical in their work and attention to detail. If you have a passion for people, customer service and are an administrative and organizational guru, this may be a match for you. We are looking for career-minded professionals that can carry out Malin's values.

ESSENTIAL FUNCTIONS

* Receive inbound service calls and obtain needed information so that work orders can be accurately opened.

* Open work orders directly into business operating system and update status code and notes as changes occur.

* Utilize reports to schedule all scheduled maintenance so that each is completed by their due dates to ensure expectations are met.

* Track those that cannot be completed and update with appropriate status code if necessary.

* Report any changes in customer location, fleet or service needs to appropriate department.

* Monitor and manage WIP (Work in Progress) by updating work order notes and utilizing appropriate status codes.

* Refer all questions regarding service quality, technical issues and invoicing to appropriate service management for resolution.

* Recognize trucks under warranty and CFPM for billing purposes.

ADDITIONAL JOB FUNCTIONS

* Advise supervisor of any potential service issues as soon as possible.

* Work with other Service Coordinators to ensure that data for all work orders has been entered accurately in order to bill for services rendered.

* Assist team members with their workload in their absence and/or in other times of need.

QUALIFICATIONS REQUIREMENTS

Education and Experience

* Two or more years of relevant work experience.

* Prior experience with scheduling, delegation, problem resolution and supervisory techniques

* Intermediate to advanced Microsoft Office skills -- Outlook, Word, Excel

* Bachelor's degree preferred. Three or more years of extensive administrative support experience will be considered in lieu of education.

General

* Self-starter with the ability to work independently in a dynamic, fast-paced environment

* Uses logic and reasoning to identify alternative solutions

* Strong attention to detail

* Excellent time-management and phone skills

* Ability to prioritize and manage various tasks

* Strong written and verbal communication skills

* Strong email and computer skills

* Stable and successful career background

* Strong and ethical performance history

Language Communication Skills

* Ability to read and interpret customer communications and common documents;

* Ability to respond to inquiries from internal and external customers

Reasoning Ability Mathematical Skills

Ability to apply general scientific and business mathematical techniques for conveying product knowledge and pricing negotiation. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions.

Physical Requirements

Reaching, talking, hearing, repetitive motion; Sedentary work: Exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work sitting frequently.