Service Coordinator

Provides administrative support for the day-to-day operations of the service center department, including coordinating parts/materials delivery and ordering supplies, coordinating work orders, receiving customer's instruments. May routinely provide support to remote team members. Responds to customer inquiries, acts as liaison with product divisions and other internal entities. Solves problems which are limited in scope and complexity.

Essential Job Functions

To ensure organizational effectiveness and efficiency, responsibilities include:

• Responsible for maintaining inventory of parts in service center warehouse.
• Establish inventory controls (Item management in SAP ECC, Min/Max Levels, Cycle Counts, usage reports)
• Response to and resolve Parts inquiries through follow up with Service Lab Techs/Engineers and cross-departments
• Deliver parts/materials to various labs. Must be able to lift or maneuver up to 50lbs.
• Perform general office duties such as responding to a variety of routine and non-routine customers inquires; in-house repair orders (IHRO)
• Initiate and maintain ongoing open communication with IHRO customers, 3rd party vendors and other internal department to verify, escalate service orders.
• Receive and packages instruments from the service lab and maintain information in Service Manager application. o Answer phone calls and e-mails from customer to address any customer concern with the highest level of response and attention

Qualifications

• May require some higher education or specialized training/certification.
• 2 years administrative experiences and customer relations (Technical environment preferred)
• Experience with SAP ECC/CRM and ServiceManager platform is a plus
• Must be able to lift or maneuver up to 50lbs

At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.

Compensation

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About syncreon

At syncreon, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.

We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.

Note

Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment: Logistics, Supply Chain, CRM, Administrative Assistant, Operations, Technology, Automotive, Administrative