Service Coordinator - Houston TX

Req ID: 396823

BASIC PURPOSE: The Service Coordinator will be responsible for answering and responding to customer calls and station outages as they are received. He/she will be expected to independently diagnose and respond to these service concerns in both a prompt and professional manner. He/she will also be expected to maintain an open dialogue with field personnel and other team members to ensure these service concerns are followed up on as needed.

MAJOR RESPONSIBILITIES:

• Serve as the frontline for customer calls and/or service requests, providing support to the Operations and IT teams by identifying and communicating the root cause of issues at our stations.
• Routinely monitor operations at our stations to proactively identify equipment issues and address these issues before they escalate to a customer call.
• Actively maintain a log of all customer calls received and equipment issues identified while on shift. Manage "open" issues by following up with field personnel, and close out "open" issues as needed.
• Must be available to work Friday and Saturday from 10:00 pm to 10:00 am, and Monday and Tuesday from 2:00 pm to 10:00 pm.

EDUCATION AND EXPERIENCE:

• Education:
  • High school Diploma or equivalent required
• Experience:
  • Customer Service w/ Experience in all of the Following: Verbal / Non-Verbal Communication Skills, Phone Management, Time Management, and Learning/Following Protocols & Guidelines.
  • Computer Skills Including all of the Following: Basic Data Entry Skills, Basic MS Office, IE, and Windows 7.

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Good written and oral communication skills, data entry, team player, exceptional customer service, attention to detail, self-motivated, good time management skill, ability to multitask and excellent analytical skills
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 50 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Job Function(s): Corporate

Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:

• Gemini Motor Transport, one of the industry's safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert