Service Data Engineer

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Service Data Engineer (Hillsboro, OR)

Supports the VSS NA Team in the management of data, including analysis of current data while developing business improvements driven by data and future data needs using current data collection and analysis programs including Power BI.

Leading on the acquisition of data from one or more sources, the custodianship, and the distribution of that data to those who need it, and its ultimate disposition through archiving or deletion.

Responsible for assuring the quality, accessibility and utility of information and data. This includes responsibility for its safe storage and disposal.

The Role:

• Create and maintain data lakes for reporting and analysis purposes.
• Be the lead for regional data collected within the field service environment, presenting both local, regional, and global findings
• Ensure integrity and availability of data.
• Ensure the connectivity of systems to reduce duplication of data and incorrect/missing information
• Identifies and participates in continuous improvement opportunities on other service software, leading to industry best practice standards
• Collaborates with other service, quality and engineering teams on business improvement projects to ensure high quality solutions are delivered and customer expectations and timeframes are met
• Produce and maintain ongoing sector and portfolio analysis, providing the business with an understanding of the composition of the portfolio, performance of our customers, impact of potential asset management initiatives and wider market.
• Support monthly reporting across all VSS Service, including reviewing the valuation inputs with regional service management.
• Support ongoing data and digital initiatives that inform our understanding of customer/consumer experience and other financial and operational metrics
• Lead on data collection, management of data dashboards, and ongoing reporting.
• Executing and delivering projects within time and budget constraints
• Ensuring that there is a high-level of user adoption, ownership and governance across data, systems and processes
• Setting up the necessary framework to create an environment within the wider VSS team of continuous improvement in processes and data reporting.
• Support the current reporting dashboard

What We Expect of You?

Knowledge areas/Skills

• Will have a history of working as a Data Analyst ideally with experience of managing and leading large data programs.
• Have experience with SAP transformation and Microsoft platforms including Power BI.
• Be an expert on data management processes and data quality standards.
• Experience in developing data policies.
• Self-directed with strong attention to detail to ensure the handling and resolution of complex and challenging problems whilst maintaining regular communication with the internal customer and escalates issues through the appropriate channels when required.
• Proactively seeks feedback and asks questions to understand business requirements.
• Strong customer focus to ensure innovative solutions are delivered against expectations and timeframes, whilst working in alignment with organizational strategies and processes.
• Proactively looks for better ways to improve efficiency and customer satisfaction.
• Shares technical expertise and knowledge internal customers and team members and provides coaching where needed.
• Utilizes project management skills to plan and prioritize work in order to meet schedules and deadlines
• Strong written and verbal communication skills.
• Adapts own behavior and communication style to different situations and uses effective communication techniques to convey messages effectively to various audience.
• Understanding of project management methodologies e.g. Agile, Prince2 etc

What you Can Expect of Us?

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Service Data Engineer: $60,000 - $85,000 per year

Benefits Summary:• Medical• Dental• Vision• 401k with Company Match• Paid Vacation• Paid Floating Holidays• Tuition Reimbursement• Training and Development• Parental Leave• Short Term/Long Term Disability• Life and AD&D Insurance• Critical Illness Insurance• Pet Insurance• Legal Insurance