Service Delivery Design and Engineering Specialist

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Service Delivery Design and Engineering Specialist position is responsible for the design and project management to support the delivery of managed wavelength services. Projects may encompass greenfield builds, capacity augments, grooms, link engineering services, or decommission of circuits/systems. Budgetary and engineering skills will be used to support various stakeholders (i.e. Business Units, Engineering, Operations, Tier III, Field Services, and Architecture) in the service delivery process. A successful candidate must possess a strong project management background, a working knowledge of optical Transport technologies, Ethernet Technologies, excellent communication skills, excellent personal management against productivity SLA's as well as thrive in a fast-paced, cross-functional organization. Having an aptitude to prioritize tasks and timelines, while building strong relationships, are attributes we seek in qualified applicants.
Responsibilities

• Manage projects on or before revenue commitment dates that are driving the projects.
• Track all-in progress implementation orders and their dependencies with a readout on their specific timelines.
• Organize to strong production levels using and reporting on metrics and SLAs.
• Develop strong and supportive relationships with internal partners to drive the delivery of projects on time.
• Develop efficiencies in process with internal and external partners to improve SLAs.
• Design, engineer, and provide hardware solutions to link engineer and deliver services to customers in front of revenue and customer requested dates.
• Serve as network project point-of-contact and escalation.
• Serve as the interface between equipment vendor(s) and Zayo stakeholders as needed to validate technical specifications, hardware and software interoperability, and hardware delivery timelines.
• Facilitate cross-functional communications amongst team members to foster timely resolution of project obstacles.

Qualifications

• Bachelors' degree in Telecommunications, Electrical Engineering, Computer Science, or 2+ years' of relevant telecommunications engineering experience. Master's degree preferred.
• Working knowledge of optical fiber technical specifications, testing, and link engineering fundamentals.
• Working knowledge of DWDM network architectures (i.e. FOADM/ROADM/PON/fixed and flex grid) and signal flow.
• Working knowledge with telecommunications service protocol structure and testing (i.e. Ethernet/OTN/SONET/SDH/SAN).
• Familiarity with the following optical transport platforms
  • Ciena
  • Infinera
  • Nokia
  • Cisco
  • ADVA
• Familiarity with Metasolv/M6 database.
• Understanding of telemetry (DCN) network design, IP subnetting, and routing protocols (i.e. OSPF).
• Experience with data center and carrier hotel connectivity and telecommunications facility environments.
• MS Office application capabilities required (i.e. Excel/Visio/Word) and programming/scripting skills preferred.
• Excellent written and verbal communication/negotiating skills required for technical/non-technical audiences.
• Ability to work with minimal supervision while being a constructive contributor to a team.

Base pay range: $58,100 - 81,270, commensurate with experience
Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.