Service Delivery Manager with German language

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Manages (Controls, Validates, Creates, Plans, Coordinates, Process) customer orders to deliver them in the specific time, quality, costs & KPI. Manages more complex orders that are steered by project management. Develops solutions for non-standard services or requests. Provides consultancy for non-standard solutions, in order to identify the special measures required for the execution of the given order. Creates final price calculations for technical solutions.

WHAT WILL YOU DO?

• Act as an order entry gate for the customer
• Processes/creates orders for customers in specific tools to deliver customer requests.
• Receives and validates customer requests in tools and collect all necessary information, documentation to complete the order. Reviews the background documentation and transfer prices, taking into account any detail, guarantee or quality standard that may affect the price.
• Manages approvals and order specification in pre-order phase.
• Plans orders commercially in specific tools – assigns cost allocation to implementer’s teams.
• Plans orders technically in specific tools – assigns active tasks to implementer’s teams and releases order into production.
• Provides support to implementer’s teams to deliver customer requests in time and quality.

Qualifications

YOU WILL SUCCEED IF YOU:

• Have ICT Delivery Service Management experience for at least 2 years.
• Have IT needed skills like: general IT overview, DTAG portfolio overview, MS Office on advanced level
• Have basic customer orientation
• Have communication and negotiation skills
• Are good at time management, problem solving, result orientation and presentation skills
• Have finance and billing overview
• Speak German on Upper - Intermediate (B2) level and speak English (viewed as advantage)

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 600 € / brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.