Service Delivery Manager with German Language

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for German-speaking talents in Slovakia. OS is one of the leading ICT service providers in the German market and is considered the backbone of digitization in medium-sized companies. With almost 1,000 highly qualified employees, OS develops and operates the most modern IT systems for our customers, ensures long-term system support, and maintains the availability of critical business processes. 

If you are a German-speaking, new-technology-looking team player, our team would be the right home base for you. 

WHAT WILL YOU DO?

• Manage end-to-end execution of customer contracts across countries, ensuring customer satisfaction while optimizing costs.
• Source and manage services internally and externally to achieve the best balance of price and quality.
• Oversee IT service partners, subcontractors, and third-party providers to ensure contract fulfillment.
• Collaborate with clients on developing and maintaining the "Long-Term IT Plan."
• Identify sales opportunities and support the sales team with technical input and contract drafting.
• Lead project management for complex customer orders and ensure seamless service delivery.
• Ensure compliance with service levels, contracts, and business continuity plans.
• Act as the primary point of contact for new service setups and manage customer satisfaction initiatives.

Qualifications

YOU WILL SUCCEED IF YOU:

• You have extensive experience in Service Delivery Management
• You have experience in leading and managing service delivery teams
• You have ITIL higher certification (advanced modules). 
• You are an effective communicator with advanced negotiation and presentation skills. 
• Teamwork, leadership and collaborations skills are your strengths. 
• You speak German B2+ and English B2+

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1600 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.