Service Delivery & Operations Executive

Job description
At OTA Insight, we're helping the hospitality industry with our BI solution to visualize and leverage its data in the most simple way so that they can optimize their revenue, distribution and marketing decisions.
We recently had our 10 year anniversary and are continuing to take strides forward! We raised a series B funding and have welcomed two companies to our organization. With 385+ people, representing 36 nationalities living in 30 different countries, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocket ship in revolutionizing the hotel sector? We are looking for a driven customer, technology, and hotel experienced practitioner to join our team as a Service Delivery & Operations Executive based in Denver, CO or Dallas, TX.
Responsibilities
Technical Support

• Implementations of Revenue Insight and future Integrated products
• Liaise with integration partners and hotels to coordinate and execute:
  • Benchmarking provider integrations
  • Property Management Systems integrations
• Manage all Sciant® (and future 3rd party) related tickets and tasks
• Carry out all configuration steps in OTA Insight integration platforms
• Understand internal mechanisms to carry out health checks pre- and post implementation of integrations
• Use internal tools to daily monitor that integration implementations are fully operational
• Attending to client questions/requests and technical troubleshooting
• Obtain thorough knowledge of OTA Insight internal tools and procedures to ensure smooth workflow and collaboration between departments

Cross Team Collaboration

• Cross train to support non-integrated products if needed
• Escalate to Data Engineering when needed
• Work together with Senior Technical Customer Executives to ensure Revenue Insight implementation is to the highest customer standards

Job requirements

• Bachelor's Degree or equivalent in experience
• 1 -2 years experience within the Hospitality Industry preferably in Front Office, Front Desk, Reservations, or Revenue Management operations
• Strong knowledge of the Service/Hospitality industry, hotel operations and Property Management, Sales and Revenue
• Written and verbal proficiency in Spanish is a plus
• Strong interest in technology
• Drive for innovation and creativity
• Excellent and effective oral and written skills
• Strong work ethic, hands-on, detail oriented with a customer service mentality
• Proven success in a customer facing environment (e.g. through satisfaction scores)
• Team player, ability to work cross-functionally and under pressure, self-driven, motivated

What's in it for you?
At OTA Insight you join the #bestteamever where you can be part of developing a market-leading technology platform. As a high performing team, we put our clients and innovation first. However, growing together and being passionate about our mission also means having fun together. So prepare for remote team gatherings and after work drinks on us!

• We offer you a highly competitive compensation package that gets reevaluated every year
• "A day about you, away from your computer" is the motto for our annual Detox Days.
• As hard working professionals, we trust in your sense of responsibility. As such, there is no micromanaging, but a flexible work environment where you can either work from home or join us in our Denver or Dallas Office!

In addition to benefits and other OTA Insight total rewards, the annual base salary for this role ranges from $42,000.00 - $55,000.00. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.
At OTA Insight, we champion diversity, equity, and inclusion to cultivate our #bestteamever. As such, we do not take a "cookie-cutter" approach to hiring the best talent and invite all candidates interested in joining our team to apply. Have you discovered one of our roles, but do not meet all the listed qualifications? No worries! Please apply and our talent acquisition team will be happy to review your application to try and find the best fit for you!