Service Delivery Support Professional

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Description

Delivery Specialist role is new position in the EMEA Services Support Organization and will support widely Lenovo teams and service partners.

Role responsibilities:

• Support service delivery execution on Customer Experience, SLAs and cost to Lenovo commercial customers via our Service Partners.
• Support with sales and customer escalations. Complaints root cause analysis and action-plan tracking.
• Perform and assist with business consultation over the escalated and non-routine issues of services.
• Assist on-site support service processes, supporting and instructing service partners. Reviewing the quality of the work provided by partners.
• Coordinate with internal teams to identify root causes and perform resolutions.
• Supporting for critical situation co-ordination in the region.
• Service processes improvement and standardization.
• Acting to local sales teams as Trusted advisor in end2end service delivery process.
• Compile service delivery reports upon request
• Drive Service Delivery projects

Role requirements

• Minimum of 1 years' experience working in service department
• Proven customer support experience, customer oriented, talkative (email, phone, chat)
• Proven ability to handle escalations based on defined priority
• Fluent English language knowledge is a must!
• Good presentation skills
• Familiar with corporate environment
• Ability to multitask, prioritize & manage time effectively to meet deliverable's deadlines using multiple tools (phone, email, instant messaging, meeting).

What Lenovo can offer you:

• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft and hard skills trainings and individual mentoring
• 1:1 contribution to the Third Pillar Pension System
• Home office flexibility upon team agreement

Base gross monthly salary starts from 1500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Slovakia