Service Desk

Roles and Responsibilities:

• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
• Load software packages such as operating systems and office applications.
• Customize and adapt current programs to satisfy applied user’s needs.
• Coordinate with network services and information systems groups.
• Update on status to manager and users through voice mail, email and in-person communication.
• Connect users to networks and train on facilities and applications.
• Install, repair, and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Workaround if incident cannot be resolved.
• Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
• Integrate and test activities by migrating applications from development to operational environment.
• Troubleshoot through phone hardware and software and engage technical resources to resolve.
• Determine and research user questions and isolate and resolve information systems problems.
• Receive and prioritize issues and forwards using escalation procedures.

What you can expect from us

At DigitalOnUs by Tech Mahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.

• Work with some truly remarkable IT engineers, architects, specialists and more.
• We’re growing at a phenomenal pace and we’d like some company.
• Hear your voice, nurture your talent and help you strengthen your foot print!
• Benefits above the law
• Mentorship, and opportunities to grow and learn

If you apply for this opportunity we will get you resume and its contain personal data whose treatment has been authorized by its owner for Digital OnUs, S. de RL de CV (the "Company”). If you are not the owner of this information or have no relation whatsoever with the subjects treated in it, you are requested in the most attentive way not to make copies of it and / or its attached files and delete it immediately, under the risk of being considered as responsible for the unauthorized treatment of personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable regulations. If you are the owner of personal data in possession of the Company and wish to obtain further information regarding the processing of your personal data or the exercise of your ARCO rights, please consult our integral privacy notice on the website https://www.digitalonus.com/privacy-policy/