Service Desk Administrator II

Service Desk Administrator II

Who we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid 4.9-star rating on Glassdoor.

What we’re looking for:

As a Service Desk Administrator II, you will be a self-starter who consistently demonstrates initiative and drive, provides exceptional support, reviews/manages/resolves customer issues, relentlessly documents and updates IT processes and common corrections to issues, deploys/manages/automates end-user systems, mangages the internal collaboration and A/V environments, defines and implements IT changes, simplifies the environment to increase reliability and reduce support burden, works with and elevates the broader team. You will thrive in a fast-paced environment and be able to prioritize critical tasks and projects.

What you'll do: 

• Accountability for ensuring that IT customer issues are attended to within agreed SLAs following defined standards for response, open-to-close ownership, updates, escalation, closure, and creating/updating knowledge base articles
• Manage end-user workstations (Windows and MAC), audio and visual conferencing, and related hardware, software, and inventory activities in our corporate office environments and in support of our remote workers
• Troubleshoot, resolve, and update productivity software, collaboration tools, and network connectivity related to end-user workstations
• Deploy and refresh end-user workstations to new hires and IT customers
• Leverage and optimize mobile device provisioning software, automation, security, and updates
• Create and manage end-user accounts, groups, security and distribution groups, corporate access, and application provisioning for customers

What you'll need: 

• Curiosity and possess a tenacity for learning
• 3 years of providing IT support in an enterprise environment with exceptional customer support
• Associate Degree in Computer Science or other related field/technical school or equivalent work experience
• Experience with Office 365, Active Directory and Azure Active Directory, Okta
• Thorough understanding of hardware, software, wired/wireless/internet networking, remote access, security, and peripherals in both Windows and MAC environments
• Microsoft/Networking/Security/AWS Certifications desired with mobile device management platform experience preferred (Jamf/NinjaRMM/Intune)

 Benefits and Perks:

• Unlimited Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits including a fully employer paid family medical plan
• Up to 12 weeks paid time off for maternity leave
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag
• SambaSafety Events

Work Location: Denver, CO Required With In-Office Support

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about!