Service Desk Analyst

Misfits Market is a mission-driven company creating the affordable online grocery store of the future. We’re a high-growth startup whose north star is making high-quality food more accessible to more people. By tackling inefficiencies in the food system, we’ve created a new supply chain that brings value to farmers and food makers, fights food waste, and saves our customers an average of $25.17 per order. Since 2018, our passionate and motivated team of problem solvers has built a full online grocery marketplace and rescued more than 228 million pounds of food. With each new zip code we serve (we’re up to 38,000 now!), we’re one step closer to our goal of eliminating food deserts in America by 2025.

We are looking for a Service Desk Analyst to join our team. As part of the Information Technology team, providing support for our operations and back-office employees.

You will provide first level support for PC's/Laptops, Tablets, Video Conferencing Hardware, as well as printers for our Corporate Remote workers.  Daily tasks involve the troubleshooting of problems, setting up new accounts, adjusting permissions on a variety of applications, setup of new systems, decommissioning of old equipment, various other tasks to support our rapid growth, as well as some project work.

This is a great fit for someone who is seeking a fast paced environment with an organization that is experiencing hyper-growth, while making a positive difference in the lives of all our customers.  If this fits your career goals and sounds like an opportunity where you'd fit in, we'd love to have that conversation with you.

Qualifications:

• Windows OS - Required
• MacOS - Preferred
• Android OS - Preferred
• Familiarity with Mobile Device Management software - Preferred
• Comfortable working with Cloud Hosted applications - Preferred
• Cloud Provider Support (Google, Slack, etc) - Preferred
• Ability to work with minimal supervision - Required

Benefits:

• Pay: $30/hour 
• PTO
• Free Misfits Market subscription
• Multiple health, dental, and vision plan options 
• Life Insurance
• 401k plan